Loyalty points accrual and reminders via SMS/email

Purpose

1.1. Automate loyalty points accrual for customers dining at Armenian restaurants, based on transaction value or special events.
1.2. Automate reminders sent to customers via SMS/email upon points accrual, threshold achievement, or updates.
1.3. Automate point balance reminders to re-engage slow or inactive customers.
1.4. Drive repeat visits and retention by automating timely, personalized engagement in Armenian cuisine context.

Trigger Conditions

2.1. Automate trigger when customer makes a qualifying purchase.
2.2. Automate trigger when customer’s accumulated points reach a redemption tier.
2.3. Automate trigger on customer’s birthday, Armenian holidays, or custom milestones.
2.4. Automate trigger after a pre-set duration of inactivity by loyalty member.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Messaging API; automate sending SMS by configuring POST /Messages endpoint with customer name, points, and template.

3.2. SendGrid
• Feature/Setting: Mail Send API; automate email notifications by integrating Dynamic Templates with recipient’s details.

3.3. Mailgun
• Feature/Setting: Messages API; automate email by POST /messages with event-driven templates.

3.4. AWS SNS
• Feature/Setting: Publish SMS topics; automate SMS to enrolled users based on purchase events.

3.5. Amazon SES
• Feature/Setting: SendEmail API; automate reminder emails using predefined loyalty templates.

3.6. Plivo
• Feature/Setting: Message API; automate SMS for point alerts; POST /Message with phone and customized body.

3.7. Nexmo (Vonage)
• Feature/Setting: SMS API; automate loyalty SMS by POST /sms/json with event parameters.

3.8. MessageBird
• Feature/Setting: SMS API; automate multicountry SMS reminders; endpoints for programmable routing.

3.9. Klaviyo
• Feature/Setting: Flows automation; trigger automatable emails or SMS via event-based flows for loyalty accrual.

3.10. ActiveCampaign
• Feature/Setting: Automations; automate emails/SMS for point changes by linking to CRM events.

3.11. HubSpot
• Feature/Setting: Workflows/Sequences; automate loyalty communication upon deal/point data update.

3.12. Zapier
• Feature/Setting: Multi-step automations; link POS or CRM with bulk SMS/email delivery platforms automatablely.

3.13. Pabbly Connect
• Feature/Setting: Email/SMS automation; configure automator to pull events from POS, push to email/SMS logic.

3.14. SMSGlobal
• Feature/Setting: REST API SMS send; automate reminders via /sms/send with event payload.

3.15. MoceanSMS
• Feature/Setting: SMS Messaging API; automate customer notifications upon point increments via POST.

3.16. ClickSend
• Feature/Setting: SMS/Email API; automate multichannel reminders on loyalty events.

3.17. OneSignal
• Feature/Setting: Push/Email/SMS Automations; target loyalty members with automatable workflows.

3.18. Firebase Cloud Messaging
• Feature/Setting: Cloud Functions triggers; automate push notifications for loyalty reminders.

3.19. Outlook 365
• Feature/Setting: Automated email via Power Automate; configure flows to send loyalty emails from event triggers.

3.20. Google Workspace (Gmail)
• Feature/Setting: App Script automation; send personalized emails about point status on defined triggers.

4. Benefits

4.1. Automates repetitive loyalty engagement, saving staff time and reducing errors.
4.2. Automator ensures instant and reliable communication for customer retention in Armenian cuisine restaurants.
4.3. Automating timely reminders increases redemption rates and customer satisfaction.
4.4. Automatable multichannel capability reaches clients via preferred channels, maximizing ROI.
4.5. Automated workflows provide measurable engagement data for ongoing loyalty optimization.