Sending review request links post-visit/order

Purpose

 1.1. Automate the process of sending review request links to customers after a visit or online order at Armenian restaurants.
 1.2. Automatedly increase review volume and quality on Google, TripAdvisor, and Facebook, boosting reputation.
 1.3. Automation ensures consistent customer engagement and seamless follow-up post-dining or takeaway, maximizing review collection rate.
 1.4. Automates collection of real-time feedback for improved service quality and guest retention.
 1.5. Automating this task saves labor, reduces manual error, and guarantees every customer receives a review prompt.

Trigger Conditions

 2.1. Order completion or bill payment is automatedly detected in POS or reservation system.
 2.2. Customer departure logged via seating management software triggers review request automation.
 2.3. Automated sync from online delivery platforms upon delivery success notification.
 2.4. Time-based automator sends after a configurable interval (e.g., 2 hours post-visit/order).
 2.5. Customer contact info (SMS/email) is automatable extracted from CRM, ordering app, or POS.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate SMS send via Programmable Messaging API; configure "Send SMS" with payload: {to: customer_mobile, body: review_link}.
 3.2. SendGrid
  • Feature/Setting: Automate transactional email via Send Email API; set dynamic template for review request.
 3.3. Mailgun
  • Feature/Setting: Automate review email campaigns using API's messages endpoint; pass customer info from POS integration.
 3.4. Mandrill
  • Feature/Setting: Automate personalized post-visit emails with review links using Send Template API.
 3.5. HubSpot
  • Feature/Setting: Automate Workflows to schedule emails/SMS; trigger upon "Deal Closed" or "Order Fulfilled".
 3.6. ActiveCampaign
  • Feature/Setting: Automate post-order automations by triggering automation with "Tag Added" or "Order Completed" webhook.
 3.7. Constant Contact
  • Feature/Setting: Automate email send using Email Campaign API after order confirmation detected.
 3.8. Klaviyo
  • Feature/Setting: Automate Flows trigger via API after purchase event; use "Post-Purchase Review Request" flow.
 3.9. Zoho CRM
  • Feature/Setting: Automate workflow rules to send review links when a Sales Order is marked "Completed".
 3.10. Salesforce
  • Feature/Setting: Automate Process Builder to email/SMS customer automatically on "Order Closed - Won".
 3.11. WhatsApp Business API
  • Feature/Setting: Automate message template approval and dispatch via API on order completion event.
 3.12. Viber Business Messages
  • Feature/Setting: Automate post-service engagement SMS with review links through Messaging API.
 3.13. Facebook Messenger
  • Feature/Setting: Automate chat messages using Send API after dining via POS webhook.
 3.14. Loyalzoo
  • Feature/Setting: Automate post-visit engagement using "Automated Campaigns" for loyalty program triggers.
 3.15. Square POS
  • Feature/Setting: Automate customer email/SMS using "Customer Engagement" automation post-sale.
 3.16. Toast POS
  • Feature/Setting: Automate review request email via Guest Feedback integration after order closed.
 3.17. Lightspeed
  • Feature/Setting: Automate follow-up emails through "Customer Insights" API on sales transaction closure.
 3.18. Shopify
  • Feature/Setting: Automate review request email dispatch using Shopify Flow or Order Fulfilled webhook with email marketing app.
 3.19. Google Forms
  • Feature/Setting: Automate distribution of custom Google Forms review surveys via Gmail API after visit detected.
 3.20. Zapier
  • Feature/Setting: Automate connects POS event ("Order Completed") to send action in chosen review messaging service.

Benefits

 4.1. Automates review collection for higher quantity and credibility across social platforms.
 4.2. Automation reduces manual outreach time and minimizes oversight or error.
 4.3. Automatedly improves guest loyalty by engaging systematically after each visit/order.
 4.4. Automates tracking of customer satisfaction and immediately flags negative feedback for faster recovery.
 4.5. Automation enhances competitiveness, SEO ranking, and online visibility in the Armenian restaurant niche.
 4.6. Automates operation scalability—no extra staff or time investment needed as customer base grows.
 4.7. Automator ensures consistent outreach templates and language quality for all customer profiles.
 4.8. Automated monitoring of engagement rates enables ongoing optimization of review request strategy.