Integration with review platforms with reminder to review

Purpose

1.1. Automate the integration between restaurant customer management systems and multiple review platforms.
1.2. Automatedly send personalized review reminders post-visit to maximize positive feedback and reputation.
1.3. Automate tracking of customer engagement, collecting and analyzing review data.
1.4. Automate follow-up workflows, e.g., thank-yous, loyalty offers, or apology for poor reviews.
1.5. Enable full-cycle automation, reducing manual labor, and delivering automated customer satisfaction loops.

Trigger Conditions

2.1. Customer completes a reservation or dine-in experience.
2.2. Transaction status marked as "completed" in POS or CRM.
2.3. Customer contact details (email/SMS) available and opted in.
2.4. Set time delay elapsed since visit (e.g., 2 hours, 24 hours).
2.5. Automated event from loyalty program (points update, milestone reached).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Programmable Messaging API; sample – trigger SMS reminder with personalization using merge fields.
3.2. SendGrid
• Feature/Setting: Automated transactional email API with review CTA deep link.
3.3. Google My Business
• Feature/Setting: Places API; automate review link retrieval and monitor new reviews.
3.4. Yelp Fusion
• Feature/Setting: Business Reviews endpoint; automate customized reminder with Yelp review link.
3.5. TripAdvisor API
• Feature/Setting: Review Collection API; send automated invitations post-visit.
3.6. Facebook Graph API
• Feature/Setting: Messenger Send API; automate private notifications encouraging Facebook reviews.
3.7. HubSpot
• Feature/Setting: Marketing Automation Workflows; schedule post-visit review requests.
3.8. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder API; automate email/SMS review prompts.
3.9. Mailchimp
• Feature/Setting: Customer Journey automation; schedule review reminder emails.
3.10. WhatsApp Business API
• Feature/Setting: Automated personalized WhatsApp review reminder messages.
3.11. Slack
• Feature/Setting: Incoming Webhooks; notify staff of new reviews for instant engagement.
3.12. Zapier
• Feature/Setting: Automated multi-platform workflows connecting POS and review platforms.
3.13. Intercom
• Feature/Setting: Automated message triggers to prompt reviews post-support conversation.
3.14. ActiveCampaign
• Feature/Setting: Customer Experience Automation; send conditional review follow-ups.
3.15. Klaviyo
• Feature/Setting: Automated email flows triggered by customer visit data.
3.16. Zendesk
• Feature/Setting: Automated ticket trigger on negative review for service recovery.
3.17. Freshdesk
• Feature/Setting: Workflow automator triggers based on review activity.
3.18. Microsoft Power Automate
• Feature/Setting: Automated cloud flows connecting CRM to review sites.
3.19. SurveyMonkey
• Feature/Setting: Post-visit survey automation; collect NPS then redirect happy users to review platforms.
3.20. Trustpilot API
• Feature/Setting: Automated review request emails and review status sync.

Benefits

4.1. Automates repetitive reminder tasks, freeing staff for core duties.
4.2. Increases review volume and rating through timely automation.
4.3. Enhances customer loyalty and engagement with automated, consistent communication.
4.4. Achieves end-to-end automator transparency with analytics and reporting.
4.5. Automatable service recovery for detractors, fostering retention.
4.6. Automatedly scales multi-location review management for growth.