Triggered follow-up emails/messages post-visit

Purpose

1.1. Automate post-visit follow-up email or message delivery to customers after visiting a Spanish Grill establishment.
1.2. Automating gratitude messages, feedback requests, coupon offers, next-visit reminders, and review invitations to keep customers engaged and loyal.
1.3. Ensure no manual outreach is needed; every guest receives a timely, consistent, and personalized message through their preferred channel for maximized post-visit engagement automation.

Trigger Conditions

2.1. Customer's reservation completion, POS checkout, or QR loyalty scan triggers automated post-visit flow.
2.2. Automatedly set a time delay (e.g., 4 hours after visit), condensed based on event type (dine-in, takeaway).
2.3. Member sign-in or loyalty event detected via integrated API automates message queue population.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS via “Messages API”; configure Trigger on new POS record, schedule follow-up, use merge tags for personalization.
3.2. SendGrid
• Feature/Setting: Automate email dispatch through “Transactional Email API”; set event webhooks for visit records, automate sending templated messages.
3.3. Mailgun
• Feature/Setting: Automate emails using “Messages API” with rule-based triggers on new customer visit data.
3.4. Zapier
• Feature/Setting: Automator; connects booking/loyalty apps with email/SMS triggers; configure “Schedule” and “Filter” actions for automation.
3.5. HubSpot
• Feature/Setting: Automate "Workflows" to trigger post-visit sequences upon contact activity update.
3.6. Salesforce
• Feature/Setting: Automate “Process Builder” to send messages when opportunity/lead moves to "Visit Complete."
3.7. ActiveCampaign
• Feature/Setting: Automate post-visit deals automation with “Automations” triggered on new contact tags.
3.8. Klaviyo
• Feature/Setting: Configure event-triggered Flows based on “Placed Order” or custom API visit events for email automation.
3.9. Customer.io
• Feature/Setting: Automate campaign triggers via API calls after visit event is registered.
3.10. Iterable
• Feature/Setting: Set up triggered campaigns on custom visit event via “Custom Events API.”
3.11. MoEngage
• Feature/Setting: Automate Smart Trigger campaigns on user journey entry based on POS webhooks.
3.12. Oracle Responsys
• Feature/Setting: Automated Program Triggers using REST API for post-visit follow-up.
3.13. Braze
• Feature/Setting: Automate “Canvas” flows triggered by custom “Visit Completed” event for email/SMS.
3.14. Pusher Beams
• Feature/Setting: Automated push notification workflow post-visit by event-trigger in system integration.
3.15. WhatsApp Business API
• Feature/Setting: Automate templated message sending via API after booking/visit completion trigger.
3.16. Facebook Messenger API
• Feature/Setting: Automatedly dispatch follow-up messages using message API and event triggers from POS.
3.17. Google Cloud Functions
• Feature/Setting: Automator; automatically fires cloud tasks to invoke message API post-customer visit.
3.18. Microsoft Power Automate
• Feature/Setting: Automated workflows to detect new visit records and trigger follow-up action.
3.19. Amazon SES
• Feature/Setting: Automated transactional emails via SDK/API based on system triggers (reservation finished).
3.20. Slack API
• Feature/Setting: Automatedly notify managers/staff of sent follow-ups or escalate negative feedback.

Benefits

4.1. Automates repetitive post-visit communications and removes manual intervention.
4.2. Achieves faster, more consistent customer engagement through automation.
4.3. Increases response rates, reviews, and repeat visits due to timely, personalized automatable messaging.
4.4. Improves loyalty tracking and data collection with fully automated feedback and engagement flows.
4.5. Enables scaling customer relationship management without overhead by leveraging automators and APIs.