Customer satisfaction survey automation after order delivery

Purpose

1.1. Automatically solicit post-purchase feedback from customers after acrylic art supply orders, maximizing engagement, understanding pain points, gathering testimonials, and continuously refining product/service quality.
1.2. Ensure timely contact for every delivered order, improving NPS and building loyalty by addressing issues rapidly.
1.3. Capture data for segmentation, marketing campaigns, and inventory improvement, leveraging the direct voice of the customer.

Trigger Conditions

2.1. Order status updates to “Delivered” in eCommerce platform or ERP.
2.2. Shipment marked received by courier API or tracking integration.
2.3. Trigger only if no return is initiated and customer opted-in for follow-ups.

Platform Variants

3.1. Twilio (Programmable SMS)
• Feature/Setting: Configure SMS campaign via Messaging Service, set trigger on webhooks; sample field: to="+1XXXXXXXXXX", body="Tell us about your acrylic supplies order."
3.2. SendGrid (Mail Send API v3)
• Feature/Setting: Use transactional templates, POST to /mail/send with dynamic_custom_data for personalization.
3.3. Mailchimp (Automations)
• Feature/Setting: “Customer Journey Builder,” trigger when segment tag added—“Order Delivered”—send survey campaign.
3.4. SurveyMonkey (Send Survey API)
• Feature/Setting: Automate POST to /v3/collectors with respondent email and survey link.
3.5. Google Forms (Forms API)
• Feature/Setting: Auto-create FormResponse using batchUpdate for each new email in “Delivered Orders” sheet.
3.6. HubSpot (Workflows + Survey Tool)
• Feature/Setting: Workflows trigger on deal stage “Delivered,” send built-in survey via Marketing Email API.
3.7. Zoho CRM (Automation Rules + Survey)
• Feature/Setting: Workflow triggers survey email via Zoho Survey integration on “Order Delivered.”
3.8. ActiveCampaign (Automations)
• Feature/Setting: Trigger automation with webhook or new tag, follow-up with site-tracked survey email.
3.9. Typeform (Responses API + Webhooks)
• Feature/Setting: Push survey invite link via Webhook on order delivered event.
3.10. Slack (Incoming Webhooks & Workflow Builder)
• Feature/Setting: Notify manager in #customer-feedback with delivery and response status.
3.11. Salesforce (Process Builder + Survey Invitation)
• Feature/Setting: Trigger process on Order.Status update, invoke Survey Invitation sendEmail action.
3.12. Klaviyo (Flow Builder)
• Feature/Setting: Flow triggered on fulfilled order event; auto-send feedback request with dynamic blocks.
3.13. WhatsApp Business API
• Feature/Setting: Send template message with survey link when status is “Delivered.”
3.14. Pabbly Connect
• Feature/Setting: Build workflow: Ecommerce Event → Email Module → Google Forms module.
3.15. Freshdesk (Automations)
• Feature/Setting: Ticket automation sends satisfaction survey link after delivery ticket closed.
3.16. Intercom (Series Automation)
• Feature/Setting: Trigger message on tag “order_delivered” with embedded survey.
3.17. Zendesk (Triggers & Satisfaction Ratings)
• Feature/Setting: After ticket solved/status updated, auto-send customer satisfaction survey.
3.18. Microsoft Power Automate (Flow)
• Feature/Setting: Flow – When record is updated (Delivered), send adaptive card survey via email or Teams.
3.19. Shopify Flow
• Feature/Setting: “Order Delivered” logic triggers webhook/integration for survey delivery.
3.20. Facebook Messenger (Send API)
• Feature/Setting: Send feedback request via Messenger with Quick Reply buttons linked to survey.
3.21. MailerLite (Automations)
• Feature/Setting: Sequence triggers email survey after order completion event.
3.22. Jotform (Autoresponder & Prefill)
• Feature/Setting: Prefilled survey link auto-emailed via autoresponder on webhook from order system.

Benefits

4.1. Faster feedback collection boosts response accuracy and relevance.
4.2. Reduces manual outreach, saving staff hours.
4.3. Customizable channels match customer preferences (SMS, email, Messenger, WhatsApp, etc.).
4.4. Structured feedback data enables analysis and quick improvement cycles.
4.5. Demonstrates commitment to service, enhancing loyalty and social proof.