Google review request automation post-visit

Purpose

1.1. Automate sending personalized Google review requests to Art Cafe customers post-visit to organically increase online reputation and customer engagement.
1.2. Automate capturing customer feedback, monitoring satisfaction, driving repeat visits, and automating improved search ranking by gathering positive reviews.
1.3. Automates follow-up messages with thank-you notes and incentives, strengthening customer loyalty without manual intervention.

Trigger Conditions

2.1. Automate trigger when a transaction or booking is marked completed in POS or reservation system.
2.2. Automate based on customer check-out timestamp, order delivery, or in-store purchase completion.
2.3. Automatedly initiate based on custom event such as loyalty points redemption or after in-app feedback is submitted.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: API "Messages - Create" automates sending SMS review links; configure webhook on order completion.
3.2. SendGrid
• Feature/Setting: "Transactional Templates" with Send API automates personalized email review invitations post-visit.
3.3. Mailchimp
• Feature/Setting: Automate using "Customer Journey" builder, trigger: completed purchase, action: send review request email.
3.4. ActiveCampaign
• Feature/Setting: Automation builder, trigger "Tag added: Recent Visitor", automates Google review request campaign.
3.5. HubSpot
• Feature/Setting: Workflow automation, trigger "Deal Stage: Closed Won", automates follow-up email with review link.
3.6. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder, entry event "Purchase Complete", automates Google review email/SMS.
3.7. WhatsApp Business API
• Feature/Setting: Automate sending review request messages using template messages; trigger: checkout.
3.8. Facebook Messenger Bots
• Feature/Setting: Messenger Platform API "Send API", automates review requests post-visit via chatbots.
3.9. Google Sheets
• Feature/Setting: Automate new row trigger to send review request; use Sheets API for tracking statuses.
3.10. Zapier
• Feature/Setting: Trigger on CRM update, automates sending review email via prebuilt "Webhooks by Zapier".
3.11. Shopify
• Feature/Setting: Automate workflows using "Flow" app, trigger: order fulfilled, action: email review request.
3.12. Square POS
• Feature/Setting: Use Webhooks for "Order Paid" event, automates review request via preferred channel.
3.13. Slack
• Feature/Setting: Slack API "chat.postMessage", automate internal reminder messages to staff for follow-up.
3.14. Intercom
• Feature/Setting: Automated "Series" trigger post-visit, sends chat or email review request.
3.15. Klaviyo
• Feature/Setting: Automate post-purchase flows, trigger: recent order, action: send review request email.
3.16. SMSBump (for SMS)
• Feature/Setting: Automated flows, post-checkout trigger, automates bulk SMS review invitations.
3.17. Google Calendar
• Feature/Setting: Automate event trigger post-reservation; use Calendar API to initiate review requests.
3.18. Typeform
• Feature/Setting: Automate survey completion as trigger to Google Review CTA email.
3.19. Pabbly Connect
• Feature/Setting: Automates workflow: trigger on sales, action to send SMS/email review request.
3.20. MoEngage
• Feature/Setting: Flows module, automates post-transaction Google review requests via email/SMS/push notification.

Benefits

4.1. Automatedly increases Google review volume and relevance for Art Cafe, boosting local SEO and organic reach.
4.2. Automate captures real-time customer sentiment to resolve issues quickly and maintain brand advocacy.
4.3. Automating post-visit outreach automates staff time savings, ensuring consistent engagement without manual follow-up.
4.4. Automation reduces missed opportunities for reviews, supporting data-driven marketing and retention strategies.
4.5. Automator centralizes feedback collection, automating actionable insights for continuous service improvement.