Automated collection of online reviews

Purpose

1.1. Gather, monitor, and analyze reviews from multiple online platforms for Anhui restaurants to enhance brand reputation.
1.2. Automatically alert staff to negative feedback for instant response and leverage positive reviews for marketing.
1.3. Provide consolidated insights to improve food quality, customer service, and overall dining experience.
1.4. Increase customer trust and attract more diners by showcasing updated customer testimonials across channels.

Trigger Conditions

2.1. A new review is posted on a supported review platform.
2.2. A specific keyword (e.g., "Anhui cuisine") is detected in a review.
2.3. A review rating falls below or above a defined threshold (e.g., below 3 stars).
2.4. Scheduled scans for new reviews (e.g., hourly, daily).

Platform Variants

3.1. Google My Business
• Feature/Setting: Reviews API – Set webhook for review.create event.
3.2. Yelp
• Feature/Setting: Yelp Fusion API – Configure business review pull via /businesses/{id}/reviews endpoint.
3.3. TripAdvisor
• Feature/Setting: Data Feed or Partner API – Automate polling for latest reviews.
3.4. Facebook Pages
• Feature/Setting: Graph API /{page-id}/ratings – Subscribe to new review webhooks.
3.5. Instagram
• Feature/Setting: Monitor tagged posts or hashtags using Graph API and Insights.
3.6. Twitter/X
• Feature/Setting: Track mentions and hashtags using Search Tweets API v2.
3.7. OpenTable
• Feature/Setting: API or email parsing for new guest feedback forms.
3.8. Zomato
• Feature/Setting: Developer API /restaurant – Access review aggregation.
3.9. Dianping (大众点评)
• Feature/Setting: Data interface/API – Schedule batch review export (where available).
3.10. Weibo
• Feature/Setting: Keyword and mention monitoring via Open API endpoint.
3.11. Meituan
• Feature/Setting: Merchant tool integration or API, retrieve latest diner reviews.
3.12. Email
• Feature/Setting: IMAP/POP3 – Auto-filter and extract review notifications.
3.13. SMS (Twilio)
• Feature/Setting: Twilio Programmable SMS – Trigger text review collection, parse incoming messages.
3.14. WhatsApp (Meta)
• Feature/Setting: Cloud API – Collect responses for post-visit review solicitations.
3.15. Messenger (Meta)
• Feature/Setting: Graph API – Auto-response for review requests, collect replies and comments.
3.16. Slack
• Feature/Setting: Incoming webhook – Post review summaries for team notification.
3.17. Microsoft Teams
• Feature/Setting: Connector/API – Send adaptive card with latest reviews to relevant channels.
3.18. Salesforce
• Feature/Setting: Service Cloud – Create case on negative review using REST API.
3.19. HubSpot
• Feature/Setting: CRM API – Log customer feedback entries by contact.
3.20. Zendesk
• Feature/Setting: Support API – Auto-create ticket for poor review with review details attached.

Benefits

4.1. Centralized, real-time review monitoring and response reduces reputation risk.
4.2. Rapid customer outreach improves loyalty and recaptures dissatisfied diners.
4.3. Actionable analytics enable targeted marketing and service improvements.
4.4. Time saving through automation boosts operational efficiency.