Triggered post-visit review/feedback requests

Purpose

1.1. Automate post-visit review/feedback requests for diners to enhance customer engagement, drive reviews, monitor satisfaction, and gain actionable insights for the cheesesteak restaurant.
1.2. Enables automated, timely outreach shortly after a customer’s visit with personalized review or feedback links, maximizing response rates and automating positive reputation management.
1.3. Supports automating the collection, aggregation, and analysis of customer sentiment, closing the feedback loop, and identifying operational improvements automatically.

Trigger Conditions

2.1. Automatedly triggered after completion of a customer visit, order, or dine-in session.
2.2. Triggered when point-of-sale (POS) transaction is marked complete or scheduled time elapses post-visit (e.g., 30–120 minutes after payment).
2.3. Alternatively, automation initiates upon marking reservation as "attended" or after delivery confirmation.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API; configure automated SMS to customers with a review request link; sample: configure message triggers based on order status.
3.2. SendGrid
• Feature: Marketing Campaigns API; automate sending feedback request emails via triggered automation workflows post-visit.
3.3. Mailchimp
• Feature: Automation Journeys; set up automations for post-visit review email, timing triggers from POS/CRM export.
3.4. ActiveCampaign
• Feature: Automations; connect POS event to automated email/SMS feedback requests, with conditional splitting for satisfaction surveys.
3.5. HubSpot
• Feature: Workflows/Sequences; automate sending templated post-visit feedback requests linked to contacts’ recent visits.
3.6. Salesforce Marketing Cloud
• Feature: Journey Builder; create automated journeys sending post-visit surveys by email or SMS.
3.7. Google Sheets
• Feature: Apps Script or API integration; automate row additions for each completed visit, triggering downstream automation to send feedback requests.
3.8. SurveyMonkey
• Feature: Webhooks or API; automatically send survey links upon triggered event from POS or CRM.
3.9. Yelp
• Feature: Yelp Fusion API; automate invitation for reviews sent to diners post-visit via email or SMS workflows.
3.10. Google Business Profile
• Feature: PlaceID and Review Links; automate personalized review request delivery with direct Google review link.
3.11. Zapier
• Feature: Automation Zaps; automate workflows connecting POS, CRM, email, and SMS systems for review requests.
3.12. Slack
• Feature: Incoming Webhooks; automate notifications to staff on feedback received or review completions.
3.13. Facebook Messenger
• Feature: Messenger Platform API; automate sending message to customers post-visit with review/feedback prompt.
3.14. Intercom
• Feature: Custom Bots & Campaigns; trigger automated in-app messages or emails for review solicitation post-visit.
3.15. Shopify
• Feature: Order notifications & Flow; automate triggers for review emails to dine-in/delivery customers.
3.16. Pabbly Connect
• Feature: Automation workflows; automate feedback request distribution across email/SMS platforms after order completion.
3.17. Klaviyo
• Feature: Flows; set up automated flows for sending review solicitation emails upon integrating with restaurant’s CRM.
3.18. Zendesk
• Feature: Triggers; automate follow-up requests for feedback/support ratings after visit or incident closure.
3.19. WhatsApp Business API
• Feature: Automated messaging sequences; send review link via WhatsApp post-visit.
3.20. Airship
• Feature: Messaging Automation; automate push notifications to prompt post-visit feedback in customer mobile app.
3.21. Constant Contact
• Feature: Automated Email Campaigns; set post-visit trigger from customer list to send review email.
3.22. Typeform
• Feature: Hidden Fields & Webhooks; automate sending personalized survey links via email/SMS after visit detected.

Benefits

4.1. Streamlines and automates the review collection process, saving staff time and effort.
4.2. Automates collection of actionable feedback to rapidly identify and address negative experiences.
4.3. Automates reputation management by encouraging satisfied diners to leave public reviews.
4.4. Drives increased responses and higher review volumes through automated, timely contact.
4.5. Enables automator solutions for data-driven decision making by automatedly centralizing feedback results.
4.6. Automates improvements to customer loyalty programs by integrating insights from automated surveys and feedback.