Google and TripAdvisor review requests

Purpose

1. Automate review solicitation to Google Maps and TripAdvisor post-visit, boosting Chettinad restaurant visibility and authentic customer engagement.

2. Automating the distribution of review request links after dining completes, minimizing staff effort and maximizing review acquisition.

3. Maintain brand consistency and timing by automatedly sending requests at ideal points—upon bill settlement, loyalty points accrual, or check-ins.

4. Integrate guest database management and personalized messaging for maximum automatable customer outreach.

Trigger Conditions

1. Customer bill payment is registered in POS.

2. Reservation system marks meal as "Visited/Completed".

3. Customer Wi-Fi registration upon exit.

4. Loyalty program threshold crossed.

5. Order marked as delivered in delivery aggregator system.

Platform Variants

1. Twilio SMS

• Feature: Automate SMS messaging with Google/TripAdvisor review links via programmable SMS API; configure send trigger on POS closure.
  

2. SendGrid

• Feature: Automate email review invitations with templates and dynamic personalization via Transactional API triggered by new transaction event.
  

3. Mailchimp

• Feature: Configure customer journey automation for post-dining review request emails using API-based trigger from POS.
  

4. Slack

• Feature: Automatedly notify staff channels on sent review requests via Webhook integration to automate monitoring.
  

5. Zapier

• Feature: Automator for connecting reservation systems (e.g., OpenTable) with review solicitation emails and SMS automation.
  

6. HubSpot

• Feature: Automate contact list updates and schedule behavioral-driven review request campaigns using Workflows and API hooks.
  

7. ActiveCampaign

• Feature: Automate follow-up sequencing for multi-attempt review solicitation using event-based triggers in Automation builder.
  

8. WhatsApp Business API

• Feature: Automate review requests via WhatsApp message templates post-visit; configure API call with customer phone number.
  

9. Google Sheets

• Feature: Log sent review requests automatedly with Google Sheets API—track delivery, open-rates for optimization.
  

10. TripAdvisor Management Center

• Feature: Automatedly track TripAdvisor link clicks and review counts via Partner API and automate status reporting.
  

11. Salesforce

• Feature: Automate review outreach as part of post-sale flow using Process Builder and email/SMS triggers.
  

12. Intercom

• Feature: Automate in-app messages or chatbot replies encouraging reviews after interaction session closes.
  

13. Typeform

• Feature: Trigger multi-step feedback forms and automate redirect to Google/TripAdvisor review submission stage.
  

14. Facebook Messenger API

• Feature: Automate direct review request messages upon exit using Messenger Send API with personalization tokens.
  

15. Klaviyo

• Feature: Automate post-purchase/review email flows triggered by POS integration; track engagement.
  

16. Google My Business API

• Feature: Automate deep links for Google review submission; retrieve review stats via automated polling.
  

17. Shopify

• Feature: Automate review requests to food delivery orders with Shopify Flow and outgoing emails/SMS.
  

18. Square POS

• Feature: Automate review notification at bill completion using Webhooks for real-time outreach.
  

19. TARS

• Feature: Deploy automated chat flows for review requests; configure chatbot triggers based on customer actions.
  

20. Zendesk

• Feature: Automate support ticket closure triggers to send review invitations via email/text API.
  

21. Pabbly Connect

• Feature: Automate multi-platform triggers for review automation workflows linking POS, email, and SMS.
  

22. Constant Contact

• Feature: Automate scheduled email campaigns targeting recent guests for review submissions.
  

Benefits

1. Automatedly boost review volume and quality for search ranking and social proof.

2. Save staff time via end-to-end automator flows with minimal manual intervention.

3. Achieve consistent guest engagement through multi-channel automatable messaging.

4. Automate analytics for ROI tracking and campaign refinement.

5. Automated contact management ensures GDPR/compliance adherence.

6. Enable scalable, always-on customer feedback loops for continuous improvement.