Automated collection of feedback after each order

Purpose

 1.1. Automate the collection of customer feedback after each Dan Dan noodle order, maximizing engagement, obtaining actionable insights for quality improvement, and nurturing loyalty.
 1.2. Trigger automated feedback requests via SMS, email, app push, or messaging platforms, based on the customer’s preferred channel.
 1.3. Systematic automation ensures consistent follow-ups, timely response collection, data-driven operations, and streamlined feedback analysis.

Trigger Conditions

 2.1. Order marked complete or delivered in POS or e-commerce system.
 2.2. Automated time delay (e.g., 30–60 minutes post-purchase) for realistic customer experience.
 2.3. Conditional triggers based on order value, frequency, or dine-in/takeout status.

Platform Variants

 3.1. Twilio SMS
  • Feature: SMS API for automating outbound feedback requests.
  • Setting: Automated workflow triggers SMS to customer’s phone with feedback link upon order completion.
 3.2. SendGrid
  • Feature: Automated Email API.
  • Setting: Configure email campaign trigger — order completed invokes feedback email.
 3.3. Mailchimp
  • Feature: Customer Journey Automator.
  • Setting: Automation “Order completed ➔ Send feedback email.”
 3.4. Zendesk
  • Feature: Ticket Trigger + Survey Integration.
  • Setting: Order tagged as fulfilled automates survey ticket to contact email.
 3.5. Salesforce Marketing Cloud
  • Feature: Journey Builder API.
  • Setting: Automated journey sends feedback form after order record update.
 3.6. HubSpot
  • Feature: Workflow Automator.
  • Setting: New deal/order ➔ Automated feedback survey email via workflow.
 3.7. Klaviyo
  • Feature: Post-Purchase Flow.
  • Setting: Automated series with feedback request after order event.
 3.8. SurveyMonkey
  • Feature: Automated Survey Invitation API.
  • Setting: Hook triggers feedback survey email/SMS on order completion.
 3.9. Google Forms (via Gmail API)
  • Feature: Automated Email API.
  • Setting: Auto-send feedback form upon POS order completion.
 3.10. WhatsApp Business API
  • Feature: Automated message template.
  • Setting: Trigger automated feedback prompt to WhatsApp after order.
 3.11. Facebook Messenger
  • Feature: Messenger Bot Webhooks.
  • Setting: Order webhook automates chat feedback request.
 3.12. Intercom
  • Feature: Automated Messaging/Outbound API.
  • Setting: Automated message with feedback survey upon identified order event.
 3.13. Typeform
  • Feature: Responses API + Notification Automation.
  • Setting: Automate feedback form invites upon order close.
 3.14. Slack
  • Feature: Workflow Builder/Bot API.
  • Setting: For staff/internal order feedback — automate internal notification for staff follow-up.
 3.15. Freshdesk
  • Feature: Automated Workflow.
  • Setting: Order-related events trigger automated feedback form dispatch.
 3.16. WeChat Official Accounts
  • Feature: Automated Messaging.
  • Setting: Official account flow automates feedback messages to customers.
 3.17. ActiveCampaign
  • Feature: Automation Builder.
  • Setting: Automated feedback survey via email/SMS post order.
 3.18. Shopify Flow
  • Feature: Trigger-Action Workflows.
  • Setting: “Order fulfilled” action triggers automated feedback email.
 3.19. Zapier
  • Feature: Multi-platform Workflow Automation.
  • Setting: Auto-connect POS/e-commerce events to feedback dispatch actions.
 3.20. Jotform
  • Feature: Survey + Notifications.
  • Setting: New order integrates automated feedback request via email/SMS API.
 3.21. Microsoft Power Automate
  • Feature: Flow Automator.
  • Setting: Order data input triggers automated feedback process via email or message app.
 3.22. MoEngage
  • Feature: Push/Email Automation.
  • Setting: Automated campaign triggers feedback prompt post-transaction.

Benefits

 4.1. Automates feedback collection for every order, eliminating manual follow-up.
 4.2. Boosts response rates by automating timely, multi-channel outreach.
 4.3. Enables real-time, actionable insights for continuous improvement via automation.
 4.4. Supports segmentation, automating personalized feedback journeys.
 4.5. Automates data integration with analytics dashboards and CRM.
 4.6. Reduces staff workload, fully automating routine engagement tasks.
 4.7. Ensures consistent brand experience via automation, reinforcing loyalty.
 4.8. Automates customizations for high-value or repeat Dan Dan noodle customers.
 4.9. Provides secure, automatable storage of feedback for compliance and quality control.
 4.10. Automates escalation of negative feedback for immediate intervention.