Reservation reminders with pre-arrival engagement

Purpose

1.1. Automate reservation reminders and pre-arrival engagement for Karnataka cuisine restaurants to reduce no-shows, streamline guest experiences, and boost upselling opportunities.
1.2. Automates personalized communications, shares dining tips, parking info, menu specials, or cultural events, and gathers feedback before arrival.
1.3. Enables Karnataka restaurants to deliver timely messages automatedly, increase return visits, and automate upsell of festive/seasonal menus.

Trigger Conditions

2.1. Reservation created or modified in restaurant management system.
2.2. Reservation date approaching (e.g., 24 or 48 hours prior).
2.3. Guest contact info available (email, SMS, WhatsApp, push, or call).
2.4. Manual trigger via staff dashboard for VIP or group bookings.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automated SMS reminder via Programmable Messaging API; configure: phone number, message template, trigger time.

3.2. SendGrid
• Feature/Setting: Automated email via Transactional Templates API; configure: sender address, email content, schedule.

3.3. WhatsApp Business API
• Feature/Setting: Automate WhatsApp reminders using WhatsApp API; configure: business profile, flow, and message template.

3.4. Google Calendar API
• Feature/Setting: Automate events/notifications on user's calendar; configure: event creation, reminders, and guest invitations.

3.5. Microsoft Teams
• Feature/Setting: Automate notification to team channels via Incoming Webhooks; configure: webhook URL, message body, scheduling.

3.6. Slack
• Feature/Setting: Automate direct or channel messages using Slack API; configure: bot token, destination, trigger workflow.

3.7. Mailgun
• Feature/Setting: Automated emails via Messages API; configure: sender domain, email body, and timing.

3.8. Pusher
• Feature/Setting: Automated push notifications to guest mobile apps; configure: app credentials, notification payload.

3.9. Firebase Cloud Messaging
• Feature/Setting: Automate pre-arrival mobile push alerts; configure: topic/subscriber, payload, timed trigger.

3.10. HubSpot
• Feature/Setting: Automatic email/SMS via Workflow Automation; configure: enrollment triggers, message templates.

3.11. Zoho CRM
• Feature/Setting: Automate reminders with scheduled workflows; configure: reservation/date field trigger, communication channel.

3.12. Salesforce
• Feature/Setting: Automate engagement flows with Process Builder or Flow Builder; configure: reservation objects, contact template.

3.13. ActiveCampaign
• Feature/Setting: Automate email/SMS reminder automations; configure: automation trigger, channel, and content.

3.14. Freshchat
• Feature/Setting: Automate website chat pop-ups for reservation confirmation; configure: trigger timing, guest data, pre-arrival script.

3.15. Intercom
• Feature/Setting: Automated messenger campaigns; configure: audience filters, timing, pre-arrival content.

3.16. Aircall
• Feature/Setting: Schedule automated calls for reminders; configure: reservation data source, call script, call queue timing.

3.17. Plivo
• Feature/Setting: Automated voice/SMS reminders via Messaging API; configure: phone number, message, schedule.

3.18. Viber Business API
• Feature/Setting: Send automated reminders via Viber messaging API; configure: customer ID, message template, time.

3.19. Telegram Bot API
• Feature/Setting: Automate sending of bot messages with reminders; configure: bot token, chat ID, message, and time.

3.20. Bitrix24
• Feature/Setting: Automated workflows for guest engagement; configure: reservation CRM card, activity trigger, communication.

3.21. Crisp Chat
• Feature/Setting: Automate chat campaign messages pre-visit; configure: trigger event, guest identity, script payload.

3.22. CalendarX
• Feature/Setting: Automated, personalized calendar invites with reminders; configure: guest calendar event, reminder offset.

Benefits

4.1. Automates guest notification and reduces no-shows.
4.2. Ensures guests are better prepared and increases satisfaction.
4.3. Standardizes and automates upselling and pre-arrival marketing.
4.4. Enhances team productivity through seamless automation.
4.5. Integrates with CRM to automate loyalty and feedback collection.
4.6. Enables multi-channel automator strategy across email, SMS, push, and chat.
4.7. Facilitates automated data collection for future marketing.
4.8. Allows automatable personalization based on reservation history and guest preferences.
4.9. Delivers a modern, fully automated guest engagement experience.
4.10. Cuts operational costs by automating staff reminders and reducing manual work.