Customer Engagement & RetentionPurpose
1.2. Collect structured post-dining insights to improve guest experience and dish selections.
1.3. Integrate feedback seamlessly into CRM and analytics for actionable intelligence.
1.4. Increase repeat bookings through tailored offers triggered by feedback responses.
Trigger Conditions
2.2. Reservation completed in reservation management software.
2.3. Time-based trigger, e.g., two hours after meal completion.
2.4. Receipt email/SMS sent to customer marking dining end.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automated SMS; configure Twilio Messaging API with post-dining phone number and message template.
3.2. SendGrid
• Feature/Setting: Transactional email; use Send Email API with customized feedback form links.
3.3. Mailchimp
• Feature/Setting: Automated email campaign; set trigger via event-based API when POS closes bill.
3.4. Salesforce
• Feature/Setting: Process Builder or Flow to trigger Survey Invitation after completed dining record.
3.5. HubSpot
• Feature/Setting: Workflow automation tool to send feedback form via email/SMS post-visit based on contact property change.
3.6. Zendesk
• Feature/Setting: Trigger rule to create customer follow-up ticket and send survey post-interaction.
3.7. WhatsApp Business API
• Feature/Setting: Messaging API configured to send templated feedback requests upon meal conclusion.
3.8. Google Forms
• Feature/Setting: Auto-generate form links included in follow-up emails/SMS sent via integration partner API.
3.9. Typeform
• Feature/Setting: API-triggered personalized survey links; webhook integration to send on new completed order.
3.10. SurveyMonkey
• Feature/Setting: Send survey invitations using email collector API triggered by POS event.
3.11. Microsoft Power Automate
• Feature/Setting: Scheduled cloud flow to monitor POS data and send follow-up via Outlook or Teams.
3.12. ActiveCampaign
• Feature/Setting: Post-dining automation series; API-triggered campaign with dynamic content based on meal.
3.13. Airship
• Feature/Setting: Mobile push notification API configured for app-using customers after booking time elapses.
3.14. Slack
• Feature/Setting: Custom bot or workflow webhook posts feedback prompts to internal team channel for manual outreach.
3.15. Freshdesk
• Feature/Setting: Feedback automation rule sending survey ticket post-service.
3.16. Facebook Messenger API
• Feature/Setting: Automated message sent after reservation event completed.
3.17. Google Chat
• Feature/Setting: Custom bot via Apps Script monitoring dining reservation sheet and posting feedback prompt.
3.18. Intercom
• Feature/Setting: Automated chat message workflow sent to app/web visitors who have completed booking.
3.19. Zoho CRM
• Feature/Setting: Workflow rule triggers email/SMS feedback request when invoice status updates.
3.20. Klaviyo
• Feature/Setting: Flow automation triggered by tagged dosing event in POS pushes feedback email.
3.21. ManyChat
• Feature/Setting: Facebook/Instagram DM automation; trigger sequence when visit recorded in connected system.
3.22. Pipedrive
• Feature/Setting: Workflow automation to email feedback form post-deal marked as completed at restaurant.
3.23. Monday.com
• Feature/Setting: Automation recipe: notify customer, email feedback form once row/dining entry is marked completed.
3.24. Constant Contact
• Feature/Setting: Autoresponder emails triggered from uploaded guest list with dine-times.
3.25. Trello
• Feature/Setting: Butler automation creates card for feedback follow-up when new guest entry is moved to “served.”
Benefits
4.2. Accelerates actionable feedback collection for management.
4.3. Reduces manual effort and operational errors in post-dining communication.
4.4. Supports targeted marketing and offer generation based on customer sentiment.
4.5. Empowers data-driven menu and service optimizations.