Purpose
1. Automatedly deliver thank-you messages to customers after visiting the outdoor bath, reinforcing positive experience and enhancing loyalty.
2. The automator aims to automate post-visit engagement, capture feedback, and prompt repeat bookings, ensuring a seamless aftercare journey.
3. Automation reduces manual aftercare tasks, automates outreach, and keeps customer communications consistent, timely, and professional.
Trigger Conditions
1. Automating the flow initiates when a customer's visit to the outdoor bath is logged as "completed" in the booking system.
2. Automation can also be triggered by specific exit timestamps or customer check-outs registered in POS or CRM.
3. Automatedly runs after the visit completion time, with delay or scheduling rules (e.g., 10 minutes or 24 hours post-checkout).
Platform Variants
1. Twilio SMS
• Feature/Setting: Automate SMS thank-you via Twilio's Messages API; configure trigger to send template using customer's mobile number after visit status is "completed".
2. SendGrid
• Feature/Setting: Automates thank-you email via Single Send API; automator schedules template delivery based on event triggers from CRM.
3. Mailchimp
• Feature/Setting: Use Mailchimp Automations; trigger "Thank You" email campaign when customer segment receives "post-visit" tag.
4. WhatsApp Business API
• Feature/Setting: Automated messaging flow using WhatsApp Cloud API with templated thank-you texts sent post-visit.
5. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder workflow automates personalized email/SMS upon visit completion logged in CRM.
6. HubSpot
• Feature/Setting: Workflow automation sends thank-you email/SMS utilising deal stage change or custom property update.
7. ActiveCampaign
• Feature/Setting: Automation triggers on custom field update (visit completed), sending email or SMS via pre-set template.
8. Zoho CRM
• Feature/Setting: Automated Workflow Rule sends email/SMS instantly after the “Visit Date” field is today/yesterday.
9. Pipedrive
• Feature/Setting: Automator triggers "post-visit" thank-you via connected email/SMS service using Activity completion automations.
10. Klaviyo
• Feature/Setting: Flows automate thank-you emails/SMS when a customer enters "post-visit" segment in contact list.
11. Freshdesk
• Feature/Setting: Automates ticket creation and thank-you emails after a service session marked as "resolved" or "completed".
12. Intercom
• Feature/Setting: Automated messages with Series flow post-interaction, based on tagging of customer’s latest session.
13. Google Calendar API
• Feature/Setting: Automation triggers thank-you email/SMS when calendar event ("Customer Visit") is marked as finished.
14. Slack
• Feature/Setting: Automates direct message or workflow in Slack to thank customers or notify staff post-visit; uses Workflow Builder with custom triggers.
15. Microsoft Power Automate
• Feature/Setting: Flow automates thank-you message by connecting bookings, CRM, and Outlook/Teams for coordinated outreach.
16. Brevo (formerly Sendinblue)
• Feature/Setting: Automation scenario sends post-visit email/SMS via pre-set workflow linking contact property updates.
17. MessageBird
• Feature/Setting: Automates thank-you messages through SMS, WhatsApp, or Voice using automated Flow Builder post completion.
18. Plivo
• Feature/Setting: SMS automation using APIs to send thank-you texts once visit-logged webhook is triggered by CRM.
19. Gupshup
• Feature/Setting: Automates WhatsApp/SMS flows sending templated thank-you notes as part of CRM integration.
20. Zendesk
• Feature/Setting: Triggers automation for post-resolution thank-you email upon service ticket being closed after bath visit.
4. Benefits
1. Automating customer engagement ensures timely thank-you’s and improves aftercare for outdoor bath visitors.
2. Reduces manual labor, automates repetitive communications, and allocates staff time to higher-value interactions.
3. Ensures message consistency, automates customer feedback capture, and enhances positive brand perception.
4. Automator enables multi-channel outreach, automates follow-up offers, and supports customer retention by automating the critical post-visit phase.
Customer Experience & Aftercare