Customer Experience and EngagementPurpose
1.2. Reduce manual staff effort by automating text, email, app, and voice notifications when guests move up the queue or their table becomes ready.
1.3. Automatedly synchronize waitlist status across platforms, minimizing errors, and accelerating customer turnover for improved experience and engagement.
1.4. Automate guest communication with personalized notification content and timing, increasing satisfaction and bar loyalty.
Trigger Conditions
2.2. Staff marks a guest as “next” or “table ready” in POS or booking platform.
2.3. Wait time estimate is updated or seating status changed.
2.4. Guest cancels or moves up the queue, requiring automated notification broadcast.
Platform Variants
- Feature/Setting: Automated SMS send; Configure Webhook trigger to fire on waitlist status change; Example: POST /Messages API for guest notification.
3.2. SendGrid
- Feature/Setting: Automated transactional email; Configure API POST /mail/send for instant guest notification.
3.3. Firebase Cloud Messaging
- Feature/Setting: Automated push notifications; Setup Cloud Function to listen to waitlist update and send push.
3.4. Pusher Beams
- Feature/Setting: Automatedly broadcast push; Configure event trigger with /publish API.
3.5. Slack
- Feature/Setting: Automated internal alert; Use Incoming Webhook for notifying staff channels of waitlist changes.
3.6. Microsoft Teams
- Feature/Setting: Automated staff notification; Configure Incoming Webhooks for waitlist activity alerts.
3.7. Discord
- Feature/Setting: Automate customer group notifications; Configure bot to monitor waitlist triggers and send DM.
3.8. WhatsApp Business API
- Feature/Setting: Automatedly send template messages; Use POST /messages trigger for real-time updates.
3.9. HubSpot
- Feature/Setting: Automated CRM update; Use Workflow Automation to trigger email/SMS on contact property change.
3.10. Salesforce
- Feature/Setting: Automatedly send journey notifications; Use Process Builder to trigger messages via integrated service.
3.11. Mailgun
- Feature/Setting: API-based email automation; POST /messages when queue position changes.
3.12. Mailjet
- Feature/Setting: Automated transactional mail; Configure Send API via POST on waitlist event.
3.13. Aircall
- Feature/Setting: Automated call broadcasts; Use API to trigger calls or call campaigns for waitlist updates.
3.14. Intercom
- Feature/Setting: Automatedly message users in-app or via email on queue status; Configure event-triggered campaign.
3.15. Telegram Bots API
- Feature/Setting: Automated direct messages to guests; Configure webhook for status-triggered notifications.
3.16. Facebook Messenger
- Feature/Setting: Automated customer notifications; Use Send API for real-time messages upon waitlist activity.
3.17. ActiveCampaign
- Feature/Setting: Workflow automation for email/SMS; Trigger sequence on custom field update for wait position.
3.18. Zapier
- Feature/Setting: Automate multi-channel notifications; Configure Zap to activate on database or app webhook.
3.19. Google Sheets Apps Script
- Feature/Setting: Automated notifications; Apps Script triggers email/SMS when row (guest entry) is changed.
3.20. Plivo
- Feature/Setting: Automated SMS/voice; Use Message/create or Call/create API to alert guests on seat status.
Benefits
4.2. Automated notifications reduce walkaways by keeping guests informed in real-time.
4.3. Automation minimizes errors in manual communication and queue management.
4.4. Consistent, automatedly personalized experience increases guest satisfaction and return rates.
4.5. Enables automating multi-platform engagement for broader guest reach and seamless guest flow.