Purpose
1. Automatedly track customer participation in the public golf course loyalty program across all touchpoints.
2. Automate calculation and update of loyalty points based on bookings, pro shop purchases, and event attendance.
3. Automate distribution of reward notifications to customers via email, SMS, or app.
4. Automate multi-tier program management—including bonus, referral, milestone, and promotion rewards.
5. Automate detailed reporting to management on member engagement and reward redemption behavior.
Trigger Conditions
1. Automated booking confirmations or completions.
2. Automated in-person or online pro shop purchases.
3. Automated event or tournament registration/participation.
4. Automated member anniversaries or birthdays.
5. Automated manually imported loyalty data update.
Platform Variants (Software Diversity: 20 Platforms/Services)
1. Salesforce
- Feature/Setting: Configure Process Builder to auto-update contact loyalty fields and trigger Email Alerts.
2. Microsoft Dynamics 365
- Feature/Setting: Automate loyalty-point tracking using Power Automate flows connected to the Customer Insights module.
3. Twilio SMS
- Feature/Setting: Set up Studio Flows to send automated rewards SMS; connect via API for instant balance updates.
4. SendGrid
- Feature/Setting: Automate triggered email reward notifications using Transactional Templates with dynamic data injection.
5. Square POS
- Feature/Setting: Automate point earning per transaction with Square Loyalty integration, automatically update balances.
6. Stripe
- Feature/Setting: Use Stripe Webhooks to trigger automating-friendly reward logic on successful payment events.
7. HubSpot
- Feature/Setting: Automate loyalty segmentation and rewards workflows via custom properties/Workflows automation.
8. Mailchimp
- Feature/Setting: Use API Triggers for automated loyalty emails when point thresholds are reached.
9. Zapier
- Feature/Setting: Multi-platform automator connecting trigger events (e.g., booking) to loyalty platforms and communication tools.
10. LoyaltyLion
- Feature/Setting: Configure rules workflows to award, update, and notify on loyalty points/events.
11. Punchcard
- Feature/Setting: Automatedly track and reward purchases using mobile app integration and custom automation rules.
12. Yotpo Loyalty & Referrals
- Feature/Setting: Automate point tracking and reward fulfillment triggered by purchases or referrals via Yotpo APIs.
13. Shopify
- Feature/Setting: Use Shopify Flow to automate loyalty point allocation and customer notifications per order.
14. Google Sheets
- Feature/Setting: Automate update of loyalty records using Apps Script or Sheets API on new row data.
15. AirTable
- Feature/Setting: Automate loyalty ledger updates and scheduled reward notifications with Airtable Automations.
16. ActiveCampaign
- Feature/Setting: Set up automated email/SMS loyalty updates with multi-step automations triggered by CRM events.
17. RewardStream
- Feature/Setting: API-driven automation pushes for referral and loyalty-driven reward updates.
18. Gupshup
- Feature/Setting: Automate WhatsApp/SMS loyalty notifications via inbound/outbound messaging API.
19. Typeform
- Feature/Setting: Automated form completion triggers loyalty update actions via Typeform’s webhook integration.
20. Intercom
- Feature/Setting: Automate in-app loyalty notifications/messages using custom bots and event triggers.
Benefits
1. Automates error-free, real-time loyalty program tracking and reward distribution without manual intervention.
2. Automates customer engagement, incentivizing repeat visits and larger purchases through timely updates.
3. Automates operational efficiency, saving staff hours and reducing customer inquiries regarding reward status.
4. Automates actionable analytics for management, optimizing offers and boosting program ROI.
5. Automatedly delivers superior customer experience and strengthens brand loyalty for the public golf course.
Customer Experience & Booking Automation