Automated self-service check-in and payment kiosks

Purpose

1.1. Enable customers to check in, select fueling options, and make payments at alternative fuel stations without staff intervention.
1.2. Reduce wait times, streamline transactions, and cater to clients preferring digital-first experiences.
1.3. Offer dynamic upsells and relevant information during the customer journey (e.g., loyalty enrollments, promo codes).
1.4. Integrate seamless digital receipt delivery, support for multiple payment types, and digital authentication for membership or pre-paid plans.
1.5. Collect real-time data on customer behavior, transaction analytics, and fueling usage for continuous optimization.

Trigger Conditions

2.1. Customer initiates check-in via kiosk touchscreen or mobile NFC/QR scan.
2.2. Vehicle detected at charging/bay via sensor or reservation time slot reaches activation threshold.
2.3. Payment process initiated after selection of fuel type/plan.
2.4. Optional: Loyalty card swipe, membership scan, or mobile app check-in.

Platform Variants

3.1. Square Kiosk API
• Feature: Payment API—Real-time card payment processing integration.
• Config: Set up `POST /v2/payments` with kiosk terminal callback URL.
3.2. Stripe Terminal
• Feature: Terminal SDK—In-person payments via kiosk device.
• Config: Connect reader, register location, and enable `createPaymentIntent`.
3.3. PayPal Zettle
• Feature: Device SDK—Contactless and chip payments.
• Config: Register device, activate Zettle API, map to kiosk transactions.
3.4. Adyen In-store API
• Feature: Terminal API—Unified point-of-sale for multiple payment types.
• Config: Define `/payments` endpoint for fuel station merchant account.
3.5. Verifone Cloud Services
• Feature: Payment Gateway—EMV and e-wallet integration.
• Config: Register device serial, configure `Transaction` API for station.
3.6. Gilbarco Veeder-Root Passport
• Feature: Forecourt control—Connect pumps to kiosk via cloud.
• Config: Activate `Forecourt Device Protocol` for touchless fueling.
3.7. NCR Self-Checkout
• Feature: Self-service POS—Process sales, fuel, and loyalty credits.
• Config: Enable `SelfServ Checkout API` for alternative fuel SKUs.
3.8. Twilio Verify
• Feature: SMS/Voice OTP—Customer verification during check-in.
• Config: Enable `Verify API (POST /Services)` for user authentication.
3.9. Firebase Cloud Messaging
• Feature: Push notifications—Send receipt, booking confirmation.
• Config: Configure `send()` function tied to transaction complete event.
3.10. Oracle API Platform
• Feature: API orchestration—Connect payment, CRM, loyalty services.
• Config: Register kiosk APIs as managed endpoints for monitoring.
3.11. AWS IoT Core
• Feature: Device communication—Monitor station hardware, trigger events.
• Config: Set MQTT client on kiosk, subscribe to `/station/[id]/status`.
3.12. Salesforce Experience Cloud
• Feature: Digital forms, loyalty integration—Profile and rewards collection.
• Config: Enable `REST API` for loyalty point accrual post payment.
3.13. Microsoft Power Automate
• Feature: Workflow automation—Sync new transactions to ERP/CRM.
• Config: Create flow triggered by incoming payment event.
3.14. Google Sheets API
• Feature: Real-time data capture—Store transaction and customer data.
• Config: Use `append` method on new payment event.
3.15. LoyaltyLion
• Feature: Loyalty rewards—Track and redeem points at kiosk.
• Config: Enable `LoyaltyLion API` webhook with transaction finish.
3.16. SendGrid
• Feature: Email receipts—Auto-send proof of purchase.
• Config: Trigger `Mail Send API` on successful payment.
3.17. Okta Auth API
• Feature: Identity management—Authenticate staff access to admin.
• Config: Integrate Okta `Authentication API` for kiosk admin login.
3.18. SAP Integration Suite
• Feature: ERP data sync—Push transaction to finance/inventory.
• Config: Create flow on payment event to `/api/billing/invoice`.
3.19. Zendesk Support
• Feature: On-demand help—Connect customer to live support.
• Config: Popup widget linked to `Ticket Create API` on kiosk error.
3.20. Yoti
• Feature: Digital ID scanning—Verify age/licensing at kiosk.
• Config: Embed Yoti SDK, call `getProfile()` after scan.
3.21. Plaid Auth
• Feature: ACH payment processing—Bank transfers at kiosk.
• Config: Enable `Auth API` and link to bank payment option.
3.22. Slack API
• Feature: Alert operations—Notify staff on kiosk faults or exceptions.
• Config: Webhook POST to team channel on error or maintenance needed.

Benefits

4.1. 24/7 unattended operation, improved customer flow, and reduced staff costs.
4.2. Accurate, fast transaction and payment reconciliation with digital traceability.
4.3. Opportunities for real-time marketing, up-selling, and loyalty recruitment.
4.4. Improved data-driven business insights, customer journey analytics, and operational resilience.