Automated reservation management and confirmations

Purpose

1. Automate end-to-end table reservations, confirmations, and updates for guests and staff.

2. Automate guest notifications, reminders, cancellations, and follow-ups, reducing manual handling.

3. Automate integration with booking systems, POS, calendars, and guest databases to enable seamless reservation flow.

4. Automatedly capture real-time table availability and booking changes to prevent double-booking and enhance guest experience.

Trigger Conditions

1. Online or phone reservation initiated by guest.

2. Staff enters reservation into POS or booking tool.

3. Reservation updates (confirmation, modification, cancellation, or no-show).

4. Time-based triggers for reminders, waitlist, or table release.

Platform Variants

1. Twilio SMS

• Feature/Setting: Configure SMS API to automate sending reservation confirmations, reminders, and cancellation alerts; use API endpoint /Messages with TIMED triggers.
  

2. SendGrid

• Feature/Setting: Use Send Email API to automate sending e-mail reservation confirmations and reminders; configure dynamic templates for personalized guest info.
  

3. Google Calendar

• Feature/Setting: Events API automates adding and cancelling reservations to calendar; sync with staff and kitchen planning.
  

4. Zapier

• Feature/Setting: Use built-in automation workflows to automate transfer of booking data between front-end forms and POS/hospitality tools.
  

5. Calendly

• Feature/Setting: Schedule API automates guest selection of table slots; webhook triggers for confirmations, reschedules, and cancellations.
  

6. OpenTable

• Feature/Setting: Reservation API automates syncing new bookings, updates, and guest notifications directly with restaurant dashboard.
  

7. Square POS

• Feature/Setting: Appointments API automates reservation recording and guest communication; configure triggers for follow-ups.
  

8. Slack

• Feature/Setting: Incoming Webhooks automate staff alerts for new reservations, changes, or urgent cancellations.
  

9. Microsoft Teams

• Feature/Setting: Automate reservation status updates using Graph API to send channel messages for guest bookings.
  

10. Salesforce

• Feature/Setting: Service Cloud automates creating and updating guest records upon reservation or modification using REST API triggers.
  

11. Mailchimp

• Feature/Setting: Automate reservation follow-up emails using Campaigns API; segment based on past bookings.
  

12. WhatsApp Business API

• Feature/Setting: Automate reservation confirmations, reminder push messages, and chat-based changes with Guest.
  

13. Facebook Messenger

• Feature/Setting: Automate guest reservation interactions via Messenger Send API; use Quick Replies for changes.
  

14. HubSpot

• Feature/Setting: CRM API automates logging of reservations, automating guest journey mapping and communication.
  

15. Discord

• Feature/Setting: Automate reservation alerts to private staff channels with Bot Message POST requests.
  

16. Notion

• Feature/Setting: Notion API automates updating a reservation database and triggers checklist workflows for staff.
  

17. Airtable

• Feature/Setting: Automate reservation intake and updates with Airtable API; auto-send notifications for changes.
  

18. Outlook 365

• Feature/Setting: Calendar API automates event creation for bookings; auto-send confirmations to guests.
  

19. Shopify

• Feature/Setting: Install Booking App or use Admin API to automate reservation and table slot sales.
  

20. Typeform

• Feature/Setting: Automate reservation form data collection; webhook triggers for follow-up automations.
  

Benefits

1. Automation eliminates manual errors, speeds up guest confirmation, and automates no-show management.

2. Automating reminders and confirmations reduces missed bookings and increases repeat diners.

3. Staff productivity improves by automating repetitive reservation tasks and enabling automator tools.

4. Enhanced guest satisfaction through automated multi-channel communication and updates.

5. Automatable waitlist and cancellation automation optimizes table use and revenue.

6. Automating feedback requests after visits supports reputation-building and engagement.

End of automation flow description.