Waitlist notifications to customers in real-time

Purpose

1. Automate notifying customers in real-time when their waitlist status changes or a table becomes available.

2. Enhance the customer experience by automating timely communication, reducing no-shows, and streamlining front-of-house operations.

3. Enable automators to trigger, customize, and route messages automatically using preferred channels.

4. Capture feedback, confirm arrivals, and automate responses to expedite table turnover and guests' overall satisfaction.

Trigger Conditions

1. Customer is added to the waitlist via booking form, POS, or staff app.

2. Table status changes from “occupied” to “available” in the restaurant management system.

3. Customer’s turn is approaching based on waitlist order or estimated wait time lapsing.

4. Manual staff override or automated adjustment from predictive analytics.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate "Messages" API to send real-time SMS; configure with dynamic data mapping per waitlist update.
  

2. SendGrid

• Feature/Setting: Automate "Transactional Email API"; programmed for instant customer notification with reservation details.
  

3. Mailgun

• Feature/Setting: Automate using "Messages" API; set automated triggers for customer email notification and confirmation requests.
  

4. AWS SNS

• Feature/Setting: Automate "Publish" action; set up topics and subscriptions for automated SMS and mobile notifications.
  

5. Slack

• Feature/Setting: Automate "chat.postMessage" API; notify staff channels when customer notification is automatedly sent.
  

6. Discord

• Feature/Setting: Automate webhook integration to automate message in customer service or host channels.
  

7. WhatsApp (Meta API)

• Feature/Setting: Automate "Send message" endpoint for direct automated WhatsApp notifications.
  

8. Telegram

• Feature/Setting: Automate "sendMessage" API for automated waitlist status alerts to customers.
  

9. Microsoft Teams

• Feature/Setting: Automate incoming webhook for real-time waitlist updates to staff team channels.
  

10. HubSpot

• Feature/Setting: Automate workflow automation and "Marketing Email" tool for waitlist-based automated notifications.
  

11. Salesforce

• Feature/Setting: Automate "Process Builder" or "Flow" to trigger notifications when waitlist field is updated.
  

12. Zapier

• Feature/Setting: Automate multi-step zap with "SMS by Zapier", "Gmail", or other integrated apps to automate notifications.
  

13. Google Chat

• Feature/Setting: Automate webhook/“Spaces Messages” API for alerts to front-of-house or management channels.
  

14. Intercom

• Feature/Setting: Automate outbound message campaigns and trigger via API when customer queue position updates.
  

15. Freshdesk

• Feature/Setting: Automate "Automations" global rule for responding when waitlist events occur.
  

16. MessageBird

• Feature/Setting: Automate Flow Builder and "SMS API" for customized automated messaging sequences.
  

17. Plivo

• Feature/Setting: Automate SMS API for outbound messages on waitlist transitions.
  

18. Airship

• Feature/Setting: Automate "Push Notification APIs" for customer updates via mobile apps when waitlist progresses.
  

19. MoEngage

• Feature/Setting: Automate campaign triggers and in-app push notifications for waitlist updates.
  

20. OneSignal

• Feature/Setting: Automate "Notifications" API to send cross-channel push or SMS to automate waitlist alerts.
  

21. Klaviyo

• Feature/Setting: Automate "Flows" for email or SMS upon waitlist event triggers.
  

22. ActiveCampaign

• Feature/Setting: Automate “Automation Builder” for timed/conditional SMS or email to customers.
  

23. Pusher

• Feature/Setting: Automate "Channels" API for real-time web/app notification when waitlist is updated.
  

24. Vonage

• Feature/Setting: Automate SMS API; use inbound or outbound triggers for customer updates.
  

25. SMSGlobal

• Feature/Setting: Automate "REST SMS API" for instant messaging based on waitlist logic.
  

Benefits

1. Automates communication and eliminates manual calls/texts by staff.

2. Increases table turnover efficiency through automated reminders and confirmations.

3. Reduces no-show rates via real-time automated notifications and response tracking.

4. Automates reporting and analytics for operational performance and guest satisfaction.

5. Enables full process automation, saving time and automating multi-channel engagement.