Automated reminder notifications for upcoming tournaments or events

Purpose

1.1. To automate sending timely reminder notifications about upcoming tournaments or events to casino customers, maximizing participation and engagement while minimizing manual administrative overhead.
1.2. Automation ensures no participant misses critical event info, supports loyalty, and streamlines communication across SMS, email, in-app, and push channels.
1.3. Automated reminder notifications are crucial for improving turnout, maintaining customer excitement, and providing consistent experiences across digital channels.

Trigger Conditions

2.1. Automated triggers based on tournament/event schedules (e.g., 24 hours, 1 hour prior).
2.2. Automated detection of participant registration, ticket purchase, or RSVP.
2.3. Automation triggered by changes to event timing, or other custom business rules.
2.4. Automating reminders after user inaction (e.g., reminder if registration incomplete).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable Messaging API; configure automated send message with event details using scheduled triggers.
3.2. SendGrid
• Feature/Setting: Configure Transactional Email API; automate event reminder emails with dynamic templates and schedule.
3.3. Firebase Cloud Messaging
• Feature/Setting: Use automated push notification campaigns, targeting event participants' devices before tournaments.
3.4. Slack
• Feature/Setting: Automate reminders with Incoming Webhooks to dedicated casino event channels or DMs.
3.5. HubSpot
• Feature/Setting: Use Workflows automation to trigger automated email or SMS based on event date properties.
3.6. Mailchimp
• Feature/Setting: Email Automation Journeys, automate pre-event notification using scheduled triggers.
3.7. Microsoft Teams
• Feature/Setting: Automate scheduled channel notifications via Teams Bot Framework.
3.8. WhatsApp Business API
• Feature/Setting: Use message templates; automate scheduled automated outreach to registered participants.
3.9. Zendesk
• Feature/Setting: Automate event notifications via Triggered Emails or SMS for registered users.
3.10. ActiveCampaign
• Feature/Setting: Customer Experience Automation; automate reminder sequences for segmented casino event lists.
3.11. Marketo
• Feature/Setting: Smart Campaigns; automate event-triggered communications via email or SMS.
3.12. Intercom
• Feature/Setting: Series automation; schedule automated in-app or push reminders for upcoming tournaments.
3.13. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder; automate communication flows based on event and participant data.
3.14. Pusher Beams
• Feature/Setting: Automate push notifications for mobile/web apps, configured for event reminder delivery.
3.15. Amazon SNS
• Feature/Setting: Use Topic subscriptions; automate sending reminder notifications (SMS, push, email).
3.16. Outlook Email
• Feature/Setting: Automate calendar event notifications via Microsoft Graph API and Power Automate.
3.17. Google Calendar
• Feature/Setting: Use automated event reminders for all invitees via Calendar API.
3.18. Telegram Bot API
• Feature/Setting: Automate notification via bot message scheduling for registered users.
3.19. Viber
• Feature/Setting: Automate scheduled message API for participant notifications.
3.20. Klayvio
• Feature/Setting: Automate Flow triggers for multi-channel (email, SMS) tournament notifications.
3.21. MoEngage
• Feature/Setting: Automated push campaign for upcoming casino events targeting segmented audience.
3.22. Braze
• Feature/Setting: Automate multichannel reminder campaigns triggered by participant or event data.

Benefits

4.1. Automates timely communications, reducing manual labor and minimizing no-shows.
4.2. Automatedly increases player engagement through consistent, well-timed reminders.
4.3. Automating multi-platform outreach enhances reach and customer satisfaction.
4.4. Automatable triggers ensure notifications are personalized and contextually relevant.
4.5. Automation optimizes operational efficiency, freeing resources for other casino marketing initiatives.