Survey dispatch after delivery or dine-in experience

Purpose

1.1. Automate the dispatch of post-visit surveys after delivery or dine-in to collect customer feedback on quality, service, and satisfaction.
1.2. Enables automated engagement and data collection for improvement and NPS tracking.
1.3. Ensures timely, consistent, and automated outreach without manual effort, automating the customer experience feedback loop.
1.4. Drives loyalty through automated gathering of actionable insights after chicken wings orders.

Trigger Conditions

2.1. Automatedly trigger survey upon status updates: "Order delivered" or "Dine-in checkout" in PoS or online ordering system.
2.2. Automation initiates upon data sync from order management APIs or customer CRM update.
2.3. Automate trigger using event hooks, webhooks, or real-time order closure logs.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Programmable SMS — configure automated POST requests via Twilio API to send survey links instantly post-visit.

3.2. SendGrid
• Feature/Setting: Automated transactional email with dynamic templates via SendGrid v3 Mail Send API when orders are completed.

3.3. Mailgun
• Feature/Setting: Use Send Message API to automate personalized survey emails upon order status change.

3.4. Slack
• Feature/Setting: Incoming Webhooks automate posting links to internal feedback channels for manual team follow-up.

3.5. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder automator for automated survey schedules after order-completed event.

3.6. HubSpot
• Feature/Setting: Automated workflow „Order Closed” sets off survey email via Marketing Automation API.

3.7. WhatsApp Business API
• Feature/Setting: Automate sending post-order survey templates via API on order completion events.

3.8. Facebook Messenger
• Feature/Setting: Messenger Send API automates direct dispatch of survey chatbot flows.

3.9. Google Forms
• Feature/Setting: Pre-filled form URLs generated and sent via email/SMS APIs for automated survey collection.

3.10. Typeform
• Feature/Setting: Automated personalized survey URLs using Typeform Create API, dispatched through order fulfillment triggers.

3.11. ActiveCampaign
• Feature/Setting: Automate survey sequence email using Automation Workflow builder synced to order events.

3.12. SurveyMonkey
• Feature/Setting: Webhooks and API to automate invite survey message dispatch after transaction completion.

3.13. Microsoft Power Automate
• Feature/Setting: Automates trigger from PoS, routing survey via SMS or email using connectors.

3.14. Airtable
• Feature/Setting: Automates sending survey links with Scripting Automation after order records are updated.

3.15. Zoho CRM
• Feature/Setting: Workflow Rules automate email/SMS survey sends on module state "Order Delivered".

3.16. Klaviyo
• Feature/Setting: Automate post-purchase survey campaigns with event-driven Flows API.

3.17. Intercom
• Feature/Setting: Use Event-based Messages to automate survey delivery post-interaction.

3.18. Zendesk
• Feature/Setting: Triggers automate survey ticket emails to customers upon ticket resolution.

3.19. Constant Contact
• Feature/Setting: Automated Email Campaigns delivers survey links on contact activity.

3.20. Shopify
• Feature/Setting: Flow App automates survey dispatch at „Order Fulfilled” event using webhook triggers.

Benefits

4.1. Automates collection of customer feedback, driving continuous service enhancement.
4.2. Consistent automated engagement increases customer response rates.
4.3. Reduces manual effort through fully automated, event-driven survey automating.
4.4. Enables automated tracking and reporting of CX metrics for business intelligence.
4.5. Automation boosts guest satisfaction and supports retention with real-time insights.