Customer Experience EnhancementPurpose
1.2. Automatedly notify kitchen and front-of-house staff in real-time to prevent errors.
1.3. Automate sending reminders or custom alerts to returning guests with flagged allergies/preferences.
1.4. Automate customer communication for clarifications or confirmations regarding allergy-sensitive orders.
Trigger Conditions
2.2. Order placed through online menu or POS terminal.
2.3. Customer profile updated with new dietary information.
2.4. Scheduled time before customer arrival/service time.
2.5. Manual staff input when flagging a repeat or VIP customer.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API; automate dispatch of allergy alert messages to staff phone numbers upon booking/order.
• Sample: Configure Twilio Programmable Messaging with dynamic variables for menu items/allergies.
3.2. SendGrid
• Feature/Setting: Transactional Email API; automate customer allergy confirmation emails and reminders.
• Sample: Set up dynamic templates using event triggers from reservation systems.
3.3. Slack
• Feature/Setting: Incoming Webhooks; automate posting dietary alert notifications to staff channels.
• Sample: Map webhook triggers to allergy database updates.
3.4. Zapier
• Feature/Setting: Webhooks & Multi-step Zaps; automate linking CRM, email, SMS, and POS alerts for allergy flags.
• Sample: Set up Zap templates matching allergy keywords to actions.
3.5. Microsoft Teams
• Feature/Setting: Incoming Webhooks; automate message alerts in operations channels when allergies are flagged.
• Sample: Configure JSON payload from reservation system to Teams endpoint.
3.6. Google Sheets
• Feature/Setting: Google Apps Script; automate real-time update and sharing of guest allergy tracker spreadsheets.
• Sample: Setup triggers on form submissions updating allergy records.
3.7. Airtable
• Feature/Setting: Automations; automate tracking, tagging, and notification workflows for new allergy entries.
• Sample: Use Airtable scripts for SMS/email via third-party connectors.
3.8. HubSpot CRM
• Feature/Setting: Workflows/Contact Properties; automate tagging customer records with dietary restrictions and setting triggers.
• Sample: Configure custom properties for data sync with booking platform.
3.9. Mailchimp
• Feature/Setting: Automation Journeys; automate targeted allergy info campaigns to relevant customers.
• Sample: Segment audiences by dietary tags for special menu mailouts.
3.10. Salesforce
• Feature/Setting: Process Builder/Flows; automate updating contact allergy fields and triggering follow-up reminders.
• Sample: Connect incoming API updates from POS.
3.11. Monday.com
• Feature/Setting: Automations; automate notification tasks to teams with allergy-specific items.
• Sample: Board columns auto-update with dietary type fields.
3.12. Asana
• Feature/Setting: Rules; automate assigning allergy-sensitive tasks to responsible employees.
• Sample: Task creation auto-triggers when flagged via intake form.
3.13. Trello
• Feature/Setting: Butler Automation; automate card creation/movement for allergy-specific workflows.
• Sample: Cards labeled by allergy auto-move to high-alert list.
3.14. Notion
• Feature/Setting: Database Automations; automate in-app reminders for allergy-related tasks or guest notes.
• Sample: Integration with reservation database to push allergy tags.
3.15. Intercom
• Feature/Setting: Messaging Automation; automatedly sends dietary-confirm alerts or escalations to managers.
• Sample: Trigger chatbot reminders based on reservation notes.
3.16. Zendesk
• Feature/Setting: Triggers & Automations; automate internal support tickets for allergy reviews.
• Sample: Ticket fields auto-populate from flagged orders.
3.17. WhatsApp Business API
• Feature/Setting: Automated Message Templates; automate sending confirmation or clarification messages to guests.
• Sample: Pre-approved templates fire on allergy-flag booking events.
3.18. Facebook Messenger API
• Feature/Setting: Automated Messaging; automate dietary follow-ups with guests after reservation.
• Sample: Triggers match customer profiles with flagged allergens.
3.19. Google Calendar
• Feature/Setting: Event Automation via API; automate blocking kitchen time for allergy-specific preparation.
• Sample: Reservation forms auto-populate calendar events with notes.
3.20. Shopify POS
• Feature/Setting: Automated Customer Tags; automate in-store order popups if allergy profile matches dangerous ingredients.
• Sample: Connect online profiles with in-store purchase flow.
Benefits
4.2. Automatedly alerts all stakeholders to new or updated allergy information, improving guest safety.
4.3. Streamlines and automates compliance with health regulations, record-keeping, and traceability.
4.4. Enhances guest satisfaction with prompt and reliable dietary care automation.
4.5. Automates differentiated guest service, supporting loyalty and reputation growth.