Customer Experience & InteractionPurpose
1.2. Minimize manual intervention, improve data accuracy, and enhance the overall visitor experience by delivering instant and tailored rewards.
1.3. Integrate with existing ticketing systems, POS, mobile apps, and marketing platforms for real-time updates.
1.4. Provide personalized notifications and redemption options, fostering repeat visits and increasing engagement.
Trigger Conditions
2.2. Purchase made at any POS terminal within the park.
2.3. Participation in special events, games, or park activities.
2.4. Completion of surveys or feedback forms.
2.5. User referral sign-up and attendance.
2.6. Redemption request for goods/services within the park.
Platform Variants
3.1. Salesforce
• Feature/Setting: Loyalty Management—configure ‘Add Loyalty Points’ automation on Contact triggers; sample: Flow Builder ‘Purchase Completed’.
3.2. HubSpot
• Feature/Setting: Workflows—‘Contact Property Changed’ initiates REST API call to update points property.
3.3. Zoho CRM
• Feature/Setting: Automation Rules—‘Deal Closed’ event triggers Deluge Script to adjust points in CRM field.
3.4. Microsoft Dynamics 365
• Feature/Setting: Power Automate—‘Order Paid’ event calls custom API to update reward balance for customer.
3.5. SAP Customer Experience (CX)
• Feature/Setting: Loyalty Programs—‘Transaction Event’ webhook updates member points.
3.6. Oracle CX Cloud
• Feature/Setting: Loyalty API—configure ‘Add Points’ API on successful POS trigger.
3.7. Square
• Feature/Setting: Loyalty API—‘Order Completed’ triggers POST to Customers/Points endpoint.
3.8. Shopify
• Feature/Setting: Script Editor or Flow App—‘Order Paid’ runs script to increment points in customer metafield.
3.9. Lightspeed
• Feature/Setting: Loyalty API — on completed sale, trigger ‘Award Points’ via REST endpoint.
3.10. Toast
• Feature/Setting: Rewards integration—‘Check Closed’ event pushes update to loyalty points via webhooks.
3.11. Clover
• Feature/Setting: App Market—install Loyalty Rewards app; ‘Sale Complete’ auto-updates points.
3.12. Paytronix
• Feature/Setting: API integration—‘Loyalty Accrual’ endpoint called on any qualifying transaction.
3.13. Punchh
• Feature/Setting: Campaign rules—‘POS Purchase’ triggers Rule Engine to update points balance.
3.14. FiveStars
• Feature/Setting: Loyalty Program Actions—‘Scan/Check-In’ triggers points addition via configurable automation.
3.15. Antavo
• Feature/Setting: Events API—‘Activity Completed’ event called to increment points; manage via dashboard.
3.16. Yotpo Loyalty
• Feature/Setting: Program Triggers—on-site or POS actions send ‘Earned Points’ to user profile.
3.17. Zinrelo
• Feature/Setting: REST API—trigger ‘AddPoints’ upon order completion or event participation.
3.18. Smile.io
• Feature/Setting: Program Rules—‘Order Placed/Event Triggered’ credits points automatically.
3.19. LoyaltyLion
• Feature/Setting: Custom Rules—on checkout webhooks or third-party triggers increment reward points.
3.20. Givex
• Feature/Setting: Core API—‘Award Points’ function invoked by event-based webhook from POS or website.
3.21. Talon.One
• Feature/Setting: Integration API—‘CreateCustomerSession’ event modifies loyalty balances immediately.
3.22. SendGrid
• Feature/Setting: Automated Transactional Emails API—transmit rewards update notifications on points changes.
3.23. Twilio
• Feature/Setting: Programmable SMS—auto-send SMS notification on points awarded or redeemed.
Benefits
4.2. Provides real-time rewards, increasing visitor satisfaction and fostering return visits.
4.3. Ensures multi-channel outreach (app, email, SMS) for maximum communication efficiency.
4.4. Enables detailed tracking and reporting for business analytics and personalized marketing.
4.5. Streamlines integrating new reward tiers, bonus campaigns, or cross-promotions instantly.