Customer Experience & InteractionPurpose
1.2. Automate the issuance of e-tickets and real-time confirmation emails after purchase.
1.3. Sync purchases with CRM to track visitor flow and personalize future engagement.
1.4. Integrate multiple payment, email, and SMS notification services for redundancy and reach.
1.5. Capture ticket purchase analytics for demand prediction and capacity planning.
1.6. Enable batch/group ticketing for families or organizations, generating individualized confirmations.
1.7. Handle upsell of add-ons (fast passes, meals) during ticket purchase workflow.
1.8. Automate failed-payment follow-ups or alternative payment requests.
1.9. Allow instant ticket resending if emails bounce or are claimed not received.
1.10. Provide in-dashboard ticket validation APIs for park entry staff, synced with purchased records.
Trigger Conditions
2.2. Payment gateway signals successful transaction.
2.3. New ticket entry created in central ticketing database or CRM.
2.4. Manual request for ticket resend or confirmation update.
2.5. Detected bounce or undelivered email from previous attempts.
Platform Variants
3.1. Stripe
• Feature/Setting: Use “PaymentIntent API” (POST `/v1/payment_intents`) to confirm payment and trigger webhook. Sample: Set up webhook endpoint to listen for `payment_intent.succeeded`.
3.2. PayPal
• Feature/Setting: Use “Orders API” (POST `/v2/checkout/orders`). Configure webhook for `CHECKOUT.ORDER.APPROVED`.
3.3. Square
• Feature/Setting: Use “Payments API” (POST `/v2/payments`). Sample: Configure notification on completed payment event.
3.4. Twilio
• Feature/Setting: Use “Programmable Messaging API” (POST `/2010-04-01/Accounts/{AccountSid}/Messages.json`) for ticket SMS confirmations.
3.5. SendGrid
• Feature/Setting: Use “Mail Send API” (POST `/v3/mail/send`) to deliver confirmation and e-ticket emails.
3.6. AWS SES
• Feature/Setting: “SendEmail” API for transactional ticket delivery with bounce/complaint notification handling.
3.7. Mailgun
• Feature/Setting: “Messages API” – automate email confirmations and handle events for bounce or delivery issues.
3.8. Gmail API
• Feature/Setting: Use “users.messages.send” scope to send confirmation from official park account.
3.9. Zapier
• Feature/Setting: “Webhooks by Zapier” – set up inbound webhook for payment success, fire workflow to email/sms confirmation.
3.10. Salesforce
• Feature/Setting: “REST API” (POST `/services/data/vXX.X/sobjects/Lead/`) to log ticket purchase in CRM, trigger journey automation.
3.11. HubSpot
• Feature/Setting: “Tickets API” and workflows – add ticket purchase and confirmation details to contacts.
3.12. Microsoft Power Automate
• Feature/Setting: “HTTP Request” with on-success branch for purchase confirmation, then “Send Email” via Outlook/365.
3.13. Google Sheets
• Feature/Setting: Append ticket orders to sheet for manual audit, trigger Apps Script to send confirmations.
3.14. Notion
• Feature/Setting: Use “Create Page” API for ticket record, connect with automations for email confirmation tasks.
3.15. Monday.com
• Feature/Setting: “Create Item” in ticketing board, trigger automation to send emails via integrated platforms.
3.16. Freshdesk
• Feature/Setting: Use “Ticket API” (POST `/api/v2/tickets`) to log issue if confirmation fails, automate follow-up.
3.17. Typeform
• Feature/Setting: On ticket form submission, webhook to backend for payment and confirmation firing.
3.18. Shopify
• Feature/Setting: Use “Order API” (POST `/admin/api/2023-01/orders.json`) for ecommerce-based ticketing, trigger notification flows.
3.19. WooCommerce
• Feature/Setting: Use “Order Hooks” (e.g., `woocommerce_order_status_completed`) to call confirmation sequence.
3.20. Pabbly Connect
• Feature/Setting: Set up webhook to start multi-step flow — payment, CRM log, send email/SMS via connectors.
3.21. Zoho CRM
• Feature/Setting: “Leads/Deals API” (POST `/crm/v2/Leads`) to attach ticket purchase, set workflow for confirmation messages.
Benefits
4.2. Reduces missed or delayed confirmations boosting guest satisfaction.
4.3. Centralized logging for compliance, auditing, and customer service resolution.
4.4. Enhances capacity to scale during peak seasons without resource bottlenecks.
4.5. Improves data consistency and accuracy in CRM and analytics systems.
4.6. Enables prompt customer support through tracking and automated resends or follow-ups.
4.7. Multi-channel outreach (email, SMS) ensures wider reach and accessibility.
4.8. Ability to add targeted promotions and upsell offers during automated communications.
4.9. Immediate notification to back-office and front-line staff for real-time visitor flow updates.
4.10. Flexibility to integrate new platforms or update existing ones without major overhauls.