Digital queue management and wait time alerts

Purpose

1.1. Facilitate efficient visitor flow through real-time digital queue management for rides, attractions, and services within the amusement park.
1.2. Minimize physical crowding and wait times, providing instant notifications to guests regarding their queue status or estimated entry time.
1.3. Enhance customer experience by offering convenience, transparency, and seamless communication about wait periods, helping guests make the most of their visit.
1.4. Support operational staff with live queue data to optimize ride capacity and resource allocation.

Trigger Conditions

2.1. Visitor joins a ride’s digital queue via park app, kiosk, or website.
2.2. Ride wait time reaches a threshold or predefined limit.
2.3. System detects queue status update (e.g., time left, boarding readiness).
2.4. TaSER event such as ride delay, priority pass, or ride re-opening.

Platform variants

3.1. Salesforce
• Feature/Setting: Flow Builder for queue record updates; configure Omnichannel Routing API for dynamic notifications upon queue moves.

3.2. Twilio
• Feature/Setting: SMS API for instant visitor alerts; use Programmable Messaging to trigger queue status messages.

3.3. SendGrid
• Feature/Setting: Transactional Email API to deliver entry and reminder notifications upon queue status change.

3.4. Firebase Cloud Messaging
• Feature/Setting: Topic-based push notifications for ride-specific queue alerts.

3.5. Slack
• Feature/Setting: Incoming Webhooks to send real-time queue alerts to staff channels.

3.6. Microsoft Power Automate
• Feature/Setting: Automated workflow to monitor queue database and trigger email/SMS updates.

3.7. Zapier
• Feature/Setting: Multi-step zap connecting form entries (queue join) to notification services.

3.8. Google Calendar
• Feature/Setting: API to auto-create calendar invites with time slot reminders for boarding windows.

3.9. HubSpot
• Feature/Setting: Workflow Automation for segmented alerts to guests based on ride or priority status.

3.10. Oracle Service Cloud
• Feature/Setting: Chatbots configured with queue management knowledge flows for visitor Q&A.

3.11. AWS Lambda
• Feature/Setting: Serverless compute to process queue update triggers and push alerts via SNS.

3.12. ServiceNow
• Feature/Setting: Flow Designer for orchestrating park-side queue event notifications.

3.13. Zendesk
• Feature/Setting: Automated ticketing or notification for special wait circumstances (VIP, accessibility).

3.14. WhatsApp Business API
• Feature/Setting: Send queue status, boarding notifications, and delay alerts as WhatsApp messages.

3.15. LINE Messaging API
• Feature/Setting: Ride alerts to local visitors through official business account.

3.16. Facebook Messenger API
• Feature/Setting: Automated Messenger bots to send estimated wait time and boarding prompts.

3.17. Google Sheets
• Feature/Setting: App Script to monitor queue entries and trigger workflow or notifications.

3.18. Webex
• Feature/Setting: Bot Framework to deliver real-time messages to staff about queue changes.

3.19. Apple Push Notification Service (APNS)
• Feature/Setting: iOS push notifications for park app users on boarding or status updates.

3.20. IBM Watson Assistant
• Feature/Setting: Send automatic queue time estimates to customers through AI-powered chat.

3.21. PagerDuty
• Feature/Setting: Event orchestration to escalate queue disruptions to operations team.

3.22. Mailgun
• Feature/Setting: Email API to send branded confirmation and reminder messages for queue events.

Benefits

4.1. Significantly reduces guest frustration and perceived wait; increases time spent on amenities.
4.2. Enhances communication, enabling staff to anticipate crowd surges or delays.
4.3. Increases throughput by synchronizing boarding and guest flow.
4.4. Provides actionable analytics to refine staffing and capacity planning.
4.5. Supports accessibility and VIP guest management via targeted automation.
4.6. Improves safety by dispersing crowds and supporting incident management with automatic alerts.