Customer Experience & InteractionPurpose
1.2. Automatically records guest details, item descriptions, and incident reports; notifies staff and guests; sends reminders; updates case status; archives data for analytics and guest service improvements.
1.3. Reduces manual intervention, minimizes delay, ensures consistent guest engagement, and provides real-time updates to enhance satisfaction and operational efficiency.
Trigger Conditions
2.2. Guest submits via onsite kiosk/tablet form or SMS text.
2.3. Reception or staff logs a report from physical guest interaction.
2.4. New entry created in lost and found database or CRM.
2.5. Scheduled follow-up deadlines reached for unresolved cases.
Platform Variants
• Feature: Programmable Messaging
• Setting: Configure SMS trigger to receive “lost item” texts and auto-respond to reporter
3.2. SendGrid
• Feature: Email API
• Setting: Auto-send confirmation and follow-up emails on ticket submission or status change
3.3. Google Forms
• Feature: Forms and Sheets integration
• Setting: Notify staff via connected spreadsheet, auto-trigger upon new entry
3.4. Salesforce
• Feature: Case Management API
• Setting: Auto-create case records for each new report; trigger email and task reminders
3.5. Facebook Messenger
• Feature: Messenger API
• Setting: Bot receives lost/found inquiries, sends confirmations, allows status checking
3.6. Zendesk
• Feature: Ticketing API
• Setting: Auto-generate support tickets, send regular follow-up reminders
3.7. Intercom
• Feature: Custom Bots
• Setting: Bot collects lost item info, schedules follow-ups, sends user notifications
3.8. Slack
• Feature: Incoming Webhooks
• Setting: Notify loss prevention team or operations channel on new report, update status
3.9. Microsoft Teams
• Feature: Adaptive Cards
• Setting: Post new cases and updates in a monitored Teams channel
3.10. Airtable
• Feature: Records and Automations
• Setting: Store case data; trigger auto-reminders based on deadline
3.11. Trello
• Feature: Card Automation (Butler)
• Setting: Auto-create board cards per lost item, assign staff, move cards as status updates
3.12. Monday.com
• Feature: Automations
• Setting: Auto-notify owners, schedule recurrent status checks
3.13. JotForm
• Feature: Submission Triggers
• Setting: On form submission, auto-send emails/SMS to guest and staff
3.14. WhatsApp Business API
• Feature: Messaging templates
• Setting: Send auto-confirmation and reminders to guests’ WhatsApp
3.15. Google Calendar
• Feature: Event Triggers
• Setting: Schedule follow-up reminders as events for staff
3.16. Microsoft Outlook
• Feature: Calendar Events and Email Automation
• Setting: Send scheduled reminders and follow-up messages
3.17. HubSpot
• Feature: Workflows
• Setting: Automate email follow-ups and task creation for unresolved lost/found items
3.18. DocuSign
• Feature: eSignature API
• Setting: Secure form confirmation for high value claims if needed
3.19. Dropbox
• Feature: File Request and Sharing
• Setting: Accept/report item pictures and docs, auto-notify team of new uploads
3.20. Zapier
• Feature: Multi-step Automation
• Setting: Orchestrate triggers/actions across email, SMS, CRM, and team chats
3.21. ServiceNow
• Feature: Incident Management
• Setting: Log and route lost/found reports; automated status update notifications
3.22. Freshdesk
• Feature: Ticket Automations
• Setting: Generate tickets and send follow-up reminders to guests and support staff
Benefits
4.2. Increases guest trust and satisfaction via regular updates and acknowledgement.
4.3. Improves internal communication and accountability for item recovery.
4.4. Aggregates data for insights, trends, and service improvement opportunities.
4.5. Supports multi-channel engagement across SMS, email, messaging apps, and internal tools.