Customer Experience & InteractionPurpose
Trigger Conditions
2.2. User departing geofenced ride area detected by mobile device.
2.3. Ride completion timestamp posted to CRM or operations database.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API — automate personalized feedback request upon ride exit; configure sender, recipient, and message body templates.
• Example: POST to /Messages with recipient’s phone and link to feedback form.
3.2. SendGrid
• Feature/Setting: Mail Send API — trigger email with feedback link; use scheduled send based on ride time.
• Example: POST to /mail/send.
3.3. Slack
• Feature/Setting: Incoming Webhooks — notify customer service or send guests direct-message feedback prompts if invited to a workspace.
• Example: POST to /api/chat.postMessage.
3.4. SurveyMonkey
• Feature/Setting: Create Collector API — generate unique, single-use feedback links; connect response collector to ride completion event.
• Example: POST to /collectors/{collector_id}/responses.
3.5. Google Forms
• Feature/Setting: Prefilled URL generation — auto-send ride-specific form links via message/email after ride completion.
3.6. Salesforce
• Feature/Setting: Process Builder/Flows — send feedback invitation upon Ride__c object status change to 'Completed'.
• Example: Configure Flow to send Email Alert/action.
3.7. Zendesk
• Feature/Setting: Triggers API — send automated feedback ticket or survey to customer after ride ticket closed.
3.8. HubSpot
• Feature/Setting: Workflows — trigger follow-up feedback email based on property Ride Status = Completed.
3.9. Microsoft Power Automate
• Feature/Setting: Flow — detect ride completion event, dispatch Forms Pro survey to customer via Teams/Email/SMS connector.
3.10. Mailchimp
• Feature/Setting: Automated Email Campaign — trigger journey workflow with feedback request post ride-completion tag.
3.11. WhatsApp Business API
• Feature/Setting: Send Message endpoint — push quick-reply survey as rich message after ride exit event.
3.12. Qualtrics
• Feature/Setting: Survey Distribution API — schedule feedback survey after ride status update; segment for ride type.
3.13. Typeform
• Feature/Setting: Hidden Fields/Embedded integration — send Typeform link with ride/user metadata encoded on ride finish.
3.14. Intercom
• Feature/Setting: Event-triggered Messages — auto-send in-app message with feedback form on recorded ride departure.
3.15. Zapier
• Feature/Setting: Automation Workflow — chain ride event to trigger multi-channel survey via various integrations.
3.16. Facebook Messenger
• Feature/Setting: Messenger Send API — automate post-ride feedback questionnaire in chat with persistent buttons.
3.17. Freshdesk
• Feature/Setting: Scenario Automations — send feedback survey when ride support ticket closed or updated.
3.18. ActiveCampaign
• Feature/Setting: Automation — trigger follow-up email/SMS for post-ride experience feedback.
3.19. Viber Business Messages
• Feature/Setting: Public Account Messaging — dispatch feedback request with click-to-answer after ride status sent.
3.20. WeChat Official Accounts
• Feature/Setting: Auto-reply/Post API — trigger mini-program or survey QR code to user after ride activity logged.
3.21. Airtable
• Feature/Setting: Automations — on ride completion record, send feedback form URL via preferred customer channel.
3.22. Google Sheets + Google Apps Script
• Feature/Setting: Scripted event — detect new ride completion entry, send email/SMS feedback request using Apps Script MailApp/third-party SMS APIs.
Benefits
4.2. Rapid identification and resolution of operational or customer satisfaction issues.
4.3. Data-driven continuous improvement for ride and park experience.
4.4. Enhanced guest engagement and perceived value.
4.5. Streamlined collection and storage of feedback for analytics and reporting.
4.6. Enables multichannel outreach adapting to guest preferences for maximum reach.