Real-time menu item availability updates

Purpose

1.1. Enable instant and accurate updates of menu item availability for customers across digital and in-house systems.
1.2. Seamlessly inform customers when items are out of stock or restocked, reducing false orders and enhancing satisfaction.
1.3. Eliminate manual tracking by automating inventory updates and multi-channel notifications.
1.4. Maintain up-to-date online menus to minimize refund scenarios and complaints.

Trigger Conditions

2.1. Item sold in POS, reducing remaining stock quantity.
2.2. Manual update by store manager marking an item out of stock/in stock.
2.3. Automated inventory sensor signals low/zero quantity.
2.4. Supplier delivery updates inventory levels for an item.
2.5. ERP or back-end database update reflecting a change in physical stock.

Platform Variants

3.1. Square POS
• Feature/Setting: Inventory Webhook event; configure order.updated and inventory.count.updated hook to trigger on stock change.
3.2. Shopify
• Feature/Setting: Admin API; use inventory_levels/update webhook for menu items.
3.3. Toast POS
• Feature/Setting: Inventory Quantity API; poll or webhook for quantity changes and push to customer-facing platforms.
3.4. Lightspeed
• Feature/Setting: Inventory API; monitor inventory.quantity endpoint for changes.
3.5. Oracle Simphony
• Feature/Setting: Event Service API; subscribe to STOCK_LEVEL_CHANGED event.
3.6. Revel Systems
• Feature/Setting: Inventory API; observe inventory_update callback for item quantity.
3.7. Clover
• Feature/Setting: Inventory API; set up webhook for INVENTORY_ITEM_UPDATED.
3.8. Upserve
• Feature/Setting: Inventory Sync API; listen for item count updates.
3.9. Square Online
• Feature/Setting: Catalog API; propagate changes from restaurant inventory to e-commerce menu items.
3.10. GloriaFood
• Feature/Setting: Menu API; use PATCH /items/{id} to update availability.
3.11. Twilio
• Feature/Setting: Messaging/REST API; send instant SMS to regular customers about out-of-stock/available items.
3.12. SendGrid
• Feature/Setting: Mail Send API; push email alerts on menu changes to subscribers.
3.13. Slack
• Feature/Setting: Incoming Webhooks; notify internal staff of critical item status.
3.14. Microsoft Teams
• Feature/Setting: Incoming Webhook; broadcast kitchen-level alerts about stock.
3.15. Telegram
• Feature/Setting: Bot API; trigger real-time bot message updates to customer chat groups.
3.16. WhatsApp Business
• Feature/Setting: Cloud API; send template message to notify loyal customers of item status.
3.17. Zapier
• Feature/Setting: Webhook or Inventory management zap; chain source POS to multiple online endpoints.
3.18. Google Sheets
• Feature/Setting: App Script trigger; auto-update shared menu documents on inventory change.
3.19. WooCommerce
• Feature/Setting: REST API Products endpoint; patch product status based on stock data.
3.20. Wix Restaurants
• Feature/Setting: API for item status; webhook to sync with POS-driven inventory changes.
3.21. DoorDash
• Feature/Setting: Store Menu API; POST to change item availability in real-time for delivery platforms.
3.22. Uber Eats
• Feature/Setting: Menu API; PATCH itemState for out of stock/in stock.
3.23. Grubhub
• Feature/Setting: Partner API; update item availability status with PATCH request.
3.24. Facebook Messenger
• Feature/Setting: Send API; direct automated messages to customer inquiries about item status.

Benefits

4.1. Reduces customer frustration from ordering unavailable items.
4.2. Builds trust through accurate and rapid communication.
4.3. Minimizes staff intervention and manual errors.
4.4. Streamlines day-to-day restaurant workflows.
4.5. Elevates brand reputation in digital ordering and customer loyalty.