Automatic waitlist notifications

Purpose

1.1. Automate notifications to customers when a reservation spot becomes available from the waitlist at a Québécois restaurant.
1.2. Automating reminders to waiting guests reduces manual calls, improves guest experience, and optimizes table turnover.
1.3. Enables automated, timely, and consistent communication to manage expectations and reduce no-shows.
1.4. Collects automatable confirmation responses to speed up seat allocation by automator-driven workflows.

Trigger Conditions

2.1. Automated trigger when a table is freed and marked as available in the reservation system.
2.2. Automation trigger when a guest cancels, prompting the next waitlisted guest to be notified automatedly.
2.3. Automator initiates action based on staff marking a "ready" button via POS or reservation portal.
2.4. Auto-trigger if reservation confirmation not received in a given timeframe, notifying the next person.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Configure SMS Notify API; set up automated message templates with waitlist updates; automate triggers on table availability event.

3.2. SendGrid
- Feature/Setting: Set up Transactional Emails API; automated email sent on waitlist spot opening.

3.3. Slack
- Feature/Setting: Use Incoming Webhooks to automate notifications to staff channels on customer confirmations/cancellations.

3.4. Telegram Bots
- Feature/Setting: Configure Bot API for automating direct customer waitlist pings and confirmations.

3.5. WhatsApp Business API
- Feature/Setting: Automate bulk or one-on-one messages to waitlisted customers; automate confirmation collection.

3.6. Outlook Mail API
- Feature/Setting: Automatedly send reservation alerts and confirmations through Office 365 mail triggers.

3.7. Google Calendar API
- Feature/Setting: Automation to auto-create calendar events when a spot opens and is reserved.

3.8. Mailgun
- Feature/Setting: Automate transactional emails for waitlist updates; configure webhook triggers from restaurant system.

3.9. Pusher
- Feature/Setting: Use Channel API to automate in-app notifications to users on waitlist status.

3.10. Zendesk
- Feature/Setting: Automate triggering ticket creation for waitlist changes and confirmations.

3.11. Microsoft Teams
- Feature/Setting: Use Teams Webhook to automate notifications to the staff communication channel.

3.12. Freshdesk
- Feature/Setting: Configure API to automate creating/resolving tickets on waitlist automations.

3.13. Discord Webhooks
- Feature/Setting: Automate pinging a server channel for staff notifications on live reservation updates.

3.14. Salesforce
- Feature/Setting: Automate updating customer profiles and sending tailored messages via Marketing Cloud triggers.

3.15. HubSpot
- Feature/Setting: Automation triggers pipeline moves and automated email sequences upon waitlist action.

3.16. Shopify
- Feature/Setting: Automate customer account updates and marketing triggers on reservation status changes.

3.17. Zapier
- Feature/Setting: Automate cross-platform updates and multi-step sequences when automator conditions are met.

3.18. Microsoft Power Automate
- Feature/Setting: Automate multi-channel messaging and follow-up tasks by defining workflow triggers.

3.19. ActiveCampaign
- Feature/Setting: Set up automated emails and SMSs based on waitlist status using automation templates.

3.20. Mailchimp
- Feature/Setting: Automate batch or individual communication sequences for waitlist customers.

3.21. PagerDuty
- Feature/Setting: Automate escalation notifications for managers or staff if no automated response from customer.

3.22. Intercom
- Feature/Setting: Trigger automated live chat messages or push notifications on new waitlist events.

3.23. Google Sheets API
- Feature/Setting: Automate updating live waitlist status and customer response logs.

3.24. RingCentral
- Feature/Setting: Use SMS API for automated text reminders and confirmations for waitlisted guests.

Benefits

4.1. Automation reduces human error, labor cost, and response lag in managing reservations.
4.2. Automating guest notifications ensures prompt updates leading to higher satisfaction and reduced no-shows.
4.3. Automated systems optimize table turnover and help maximize booking capacity.
4.4. Automation of confirmations and reminders streamlines communication, making the process fully automatable and scalable for growing customer base.
4.5. Enables automating personalized messaging, improving brand engagement and loyalty automatedly.