Automated booking confirmations and reminders via SMS/email

Purpose

1.1. Automate booking confirmations and reminders to enhance guest experience, reduce no-shows, and reinforce customer loyalty for an Irish pub.
1.2. Automatedly notify patrons of their reservations via SMS/email, provide reminders ahead of arrival, and offer quick options to modify or cancel bookings.
1.3. Automates staff workflow by minimizing manual messaging, freeing time, and preventing human error in the communication loop.
1.4. Targets customer retention by automating follow-ups and personalizing interactions through available data.

Trigger Conditions

2.1. Booking is created via website, POS, or telephone and entered into the reservations system.
2.2. Modification or cancellation of an existing booking detected.
2.3. Predefined time (e.g., 24 or 1 hour) before booking triggers an automated reminder.
2.4. Automatedly re-triggered if guests haven’t confirmed attendance via previous automated reminders.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure SMS API for automated sending upon booking; use Programmable Messaging webhook for confirmations.
3.2. SendGrid
• Feature/Setting: Automate transactional email confirmation; use Mail Send API with templated content.
3.3. Mailgun
• Feature/Setting: Automatedly trigger messages from booking system using Routes and Send Email API.
3.4. Amazon SES
• Feature/Setting: SMTP or API-driven automated email upon booking event in system.
3.5. Plivo
• Feature/Setting: Automate SMS booking confirmation via Message API and scheduler for reminders.
3.6. Nexmo (Vonage)
• Feature/Setting: Use SMS API for automated confirmations; integrate with booking software via webhook.
3.7. ClickSend
• Feature/Setting: Automator for automated SMS/email dispatch triggered by booking action.
3.8. MessageBird
• Feature/Setting: Configure Flow Builder for automatedly sending notification at booking and reminder times.
3.9. Infobip
• Feature/Setting: Automate outbound SMS/email via API integrated into reservation logic.
3.10. ActiveCampaign
• Feature/Setting: Automates email workflows and SMS through Automation builder using booking data triggers.
3.11. HubSpot
• Feature/Setting: Sequences and workflow automation to send email/SMS by trigger from form or API.
3.12. Zoho CRM
• Feature/Setting: Automated workflow rule to send booking confirmation/reminder emails or SMS.
3.13. Slack
• Feature/Setting: Automatedly notify staff of booking status using Incoming Webhooks.
3.14. WhatsApp Business API
• Feature/Setting: Automated notification workflow using pre-approved message templates.
3.15. Firebase Cloud Messaging
• Feature/Setting: Mobile push notification automator for booking confirmations/reminders.
3.16. Microsoft Power Automate
• Feature/Setting: Automate customized workflow to send SMS/email upon booking via connectors.
3.17. Google Calendar API
• Feature/Setting: Automated event creation and invite emails at booking, with reminder notifications.
3.18. Outlook 365
• Feature/Setting: Automate event invitations and reminders via REST API integration.
3.19. Pabbly Connect
• Feature/Setting: Automator scenarios to trigger SMS/email based on reservation changes.
3.20. Zapier
• Feature/Setting: Automated workflow configuration to launch SMS or email drivers via third-party triggers.
3.21. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder automates multi-channel confirmations and pre-booking reminders.
3.22. Airship
• Feature/Setting: Automatedly push notifications to app users for booking events and reminders.
3.23. MoEngage
• Feature/Setting: Automate SMS, email, and push reminders using timely triggers and customer segments.
3.24. Mailchimp
• Feature/Setting: Automator to send transactional email confirmations using Mandrill API or workflows.
3.25. Intercom
• Feature/Setting: Automated chat/email reminder campaigns leveraging user triggers from bookings.

Benefits

4.1. Automates time-consuming manual notification, increasing staff efficiency.
4.2. Automated reminders reduce booking no-shows and optimize table management.
4.3. Enhances guest satisfaction and loyalty by automatedly providing timely, reliable communication.
4.4. Scalability—automator handles high booking volumes without lag or missed confirmations.
4.5. Enables automating personalized outreach, upselling, and capturing customer feedback post-visit.