Special event booking confirmations

Purpose

1. To automate the confirmation of special event bookings for Cape Verdean restaurant patrons, ensuring timely, accurate, and personalized communication across all customer-preferred channels (SMS, email, WhatsApp, push notifications, calendar invites, etc.).

2. Automates guest assurance, reducing manual follow-up, preventing double-bookings, minimizing no-shows, and providing a seamless, branded customer experience.

3. Supports automating notification templates, calendar event distribution, multi-language confirmations, and upselling of value-added services (e.g., custom menus, decorations).

4. Enables automated logs for compliance, reporting, and satisfaction surveys after the event.

Trigger Conditions

1. Booking created via website, app, phone call, or third-party reservation system.

2. Change detected in event reservation (date, party size, requirements).

3. On confirmed payment or deposit.

4. Automated cron schedule for reminders 24h, 12h, and 2h before event.

5. Manual trigger by staff via dashboard for on-request confirmations.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automated SMS send via Messaging API; configure webhook for reservation triggers; sample: POST `/Messages` with booking data.
  

2. SendGrid

• Feature/Setting: Automated email send using Transactional Templates; configure email API on booking event; sample: `POST /mail/send`.
  

3. WhatsApp Business API

• Feature/Setting: Automated WhatsApp confirmation using pre-approved message templates; trigger via webhook; sample: `POST /v1/messages`.
  

4. Google Calendar API

• Feature/Setting: Automated calendar invite creation; use `Events.insert` with guest emails and event details.
  

5. Outlook Calendar API

• Feature/Setting: Automation by creating events via Microsoft Graph API; sample: `POST /me/events`.
  

6. Slack

• Feature/Setting: Automated notifications to internal channel via Incoming Webhooks or Bot; send event details for team awareness.
  

7. Mailchimp

• Feature/Setting: Automates sending confirmation emails through campaign triggers; use API to add event contact to automation workflow.
  

8. HubSpot

• Feature/Setting: Automated contact workflow to send confirmation email/SMS; configure via workflows with event triggers.
  

9. Salesforce

• Feature/Setting: Automates process using Process Builder; send custom notifications on event booking object change.
  

10. Zapier

• Feature/Setting: Multi-platform automator; trigger flows for bookings and push to communication apps.
  

11. ActiveCampaign

• Feature/Setting: Automated confirmation via automated campaign or API trigger.
  

12. OneSignal

• Feature/Setting: Automated push notification of booking confirmation; configure with REST API on booking event.
  

13. Facebook Messenger API

• Feature/Setting: Automates booking confirmations through Messenger with Send API; configure with trigger webhook.
  

14. Telegram Bot API

• Feature/Setting: Automated message via Bot API; send confirmation on event booking trigger.
  

15. Freshdesk

• Feature/Setting: Automate creation of tickets for events and send confirmatory emails/SMS to customer.
  

16. Google Sheets API

• Feature/Setting: Log event bookings and automate sending confirmation via Apps Script on new row.
  

17. Airtable

• Feature/Setting: Automates confirmation by adding booking to Base and sending automated emails via scripts or integration.
  

18. Pabbly Connect

• Feature/Setting: Automator for connecting booking event to email/SMS tools for automated sending.
  

19. Clarity (Microsoft)

• Feature/Setting: Automate event feedback collection post confirmation and event.
  

20. Intercom

• Feature/Setting: Automates in-app messaging for web/app bookings; trigger automated confirmation message.
  

21. Shopify Flow

• Feature/Setting: For restaurants on Shopify, automate confirmation with custom Flow triggers and email/SMS apps.
  

22. Zoho CRM

• Feature/Setting: Automate notification by triggering workflow rule for event booking lead/contact.
  

Benefits

1. Automatedly eliminates manual confirmation and reminder tasks, increasing staff efficiency.

2. Automates customer communication, reducing no-shows, and ensuring a consistent guest experience.

3. Enables scalable automating of multi-channel confirmations, tailored for customer preferences.

4. Automates compliance by centralizing logs and communications.

5. Increases customer satisfaction and review rates via automated feedback and surveying triggers.

6. Opens opportunities to automate upselling/cross-selling with event-centric messaging sequences.