Customer Experience & TicketingPurpose
1.2. Streamline visitor check-in, minimize manual interventions, reduce queue time, enhance record management, and enable multi-device ticket presentation for Aviation History exhibits.
1.3. Provide real-time booking confirmation and dynamic pricing, handle group or event-specific bookings, and ensure PCI-compliant payment processing integration.
Trigger Conditions
2.2. Payment processed successfully via chosen gateway.
2.3. API call from partner travel site indicating successful booking.
2.4. Admin creates booking manually via CRM backend.
Platform Variants
3.1. Stripe
- Feature/Setting: Payment Intent API; configure webhook to trigger on ‘payment_intent.succeeded’.
3.2. PayPal
- Feature/Setting: IPN (Instant Payment Notification) endpoint for transaction confirmation events.
3.3. WooCommerce
- Feature/Setting: Webhook on new order event; endpoint triggers automation.
3.4. Shopify
- Feature/Setting: Order creation webhook to initiate downstream ticketing tasks.
3.5. Eventbrite
- Feature/Setting: Event Order Placed Webhook—captures ticket bookings to send e-tickets.
3.6. Ticket Tailor
- Feature/Setting: Webhook for ticket purchase event; supplies ticket details via payload.
3.7. Square
- Feature/Setting: Order Payment Processed event via Square Webhooks API.
3.8. Zendesk
- Feature/Setting: Trigger on new support request related to tickets; automate e-ticket replies via outbound messages.
3.9. Zapier
- Feature/Setting: Webhook trigger with "Catch Hook"; integrate ticket data and forward to recipients.
3.10. Make (Integromat)
- Feature/Setting: Webhook and HTTP modules; orchestrate booking-to-e-ticket logic.
3.11. SendGrid
- Feature/Setting: SMTP API; automate e-mail delivery of tickets with PDF attachments.
3.12. Mailgun
- Feature/Setting: Messages API; send customized ticket confirmation and QR code.
3.13. Twilio
- Feature/Setting: Programmable Messaging API; send ticket links or codes via SMS or WhatsApp.
3.14. WhatsApp Business API
- Feature/Setting: Message Template API; send rich media tickets (PDF, images) to customers’ WhatsApp.
3.15. Microsoft Outlook 365
- Feature/Setting: Automated e-mail via Graph API; trigger via booking event to send calendar invites with ticket file.
3.16. Google Calendar
- Feature/Setting: Calendar API event insertion; attach ticket and booking info to user’s calendar.
3.17. HubSpot
- Feature/Setting: Workflow trigger; send ticket to contact based on deal/ticket pipeline status.
3.18. Salesforce
- Feature/Setting: Process Builder or Flow Automation to e-mail e-tickets upon opportunity won.
3.19. Google Sheets
- Feature/Setting: New row webhook trigger for bookings; link to automation on new entry.
3.20. AirTable
- Feature/Setting: Automation on record creation; use “Send email” or integrate to SMS or PDF generators.
3.21. DocuSign
- Feature/Setting: API to pre-fill and e-mail customized e-ticket PDFs upon booking event.
3.22. Slack
- Feature/Setting: Incoming Webhook to notify team of each new e-ticket dispatched.
3.23. Dropbox
- Feature/Setting: API to save generated e-tickets and send shareable links to customers.
3.24. PDF Generator API
- Feature/Setting: Create custom PDF e-tickets from payload data and attach to outgoing e-mail/SMS.
Benefits
4.2. Minimizes clerical errors with standardized, automated processes.
4.3. Enables real-time, multi-channel ticket delivery (e-mail, SMS, WhatsApp).
4.4. Integrates with payment and CRM solutions for seamless record-keeping.
4.5. Delivers tickets in user’s preferred format, supporting mobile access and calendar invites.
4.6. Facilitates group, promo, and VIP bookings with tailored flows.
4.7. Provides instant notification to staff and better customer tracking.
4.8. Enhances customer experience by offering secure, self-service e-ticket management.