Customer Experience & TicketingPurpose
1. Automatically alert customers on a waitlist when tickets become available for aviation history exhibits, minimizing manual tracking and ensuring immediate notification.
2. Reduce no-shows by promptly filling vacancies, improving operational efficiency and customer satisfaction.
3. Manage customer flow and maximize ticket sales by streamlining the entire waitlist-to-ticket conversion process.
4. Enhance customer experience with real-time, multi-channel notifications tailored to user preference (SMS, email, push notification, voice, and chat).
Trigger Conditions
1. A current reservation is cancelled.
2. Additional tickets are released by management.
3. The waitlist customer reaches the top position based on reservation time.
4. A ticket window approaches its open time with unassigned spots.
5. Manual staff override triggers a waitlist clearance.
Platform Variants
1. Twilio (Programmable SMS)
- Feature/Setting: Send SMS with ticket availability. Configure via Twilio API: `Messages.create({to, from, body})`.
2. SendGrid
- Feature/Setting: Send templated email notifications. Use SendGrid Mail Send API: `/mail/send` with dynamic templates.
3. Firebase Cloud Messaging
- Feature/Setting: Push notification to app users. Use FCM API: `send()` method with notification payload.
4. Slack
- Feature/Setting: Direct message to user or staff. Configure via Slack Web API: `chat.postMessage` to user channel.
5. WhatsApp Business API
- Feature/Setting: Automated WhatsApp alert. Set up with `messages` endpoint for programmatic message delivery.
6. Microsoft Teams
- Feature/Setting: Channel notification to staff or users. Use Teams Bot Framework: `sendActivity()` with event data.
7. Mailgun
- Feature/Setting: Send transactional email update. Configure with `/messages` endpoint using recipient and template.
8. Zoom (Webinar Registration)
- Feature/Setting: Notify via Zoom email on event slot open. Configure `meeting.registration.updated` webhook trigger.
9. HubSpot
- Feature/Setting: Automated email workflow to contacts on waitlist. Set with workflow action "Send email" in workflow builder.
10. Salesforce Marketing Cloud
- Feature/Setting: Journey Builder email/SMS on lead status change. Integrate with API trigger on waitlist movement.
11. Outlook 365
- Feature/Setting: Automated calendar invite if promoted to attendee. Configure using Microsoft Graph API: `/createEvent`.
12. Zendesk
- Feature/Setting: Create ticket or trigger email/SMS using Zendesk Triggers.
13. Pushover
- Feature/Setting: Mobile alerts using Pushover API: `messages.json` with user key and message.
14. Amazon SNS
- Feature/Setting: Multi-channel notification topic for SMS/email. Publish via `Publish` API to subscribers.
15. Google Chat
- Feature/Setting: Bot delivers message to space. Use Google Chat API: `spaces.messages.create` with user or space ID.
16. Telegram Bot API
- Feature/Setting: Send notification to Telegram user. Set via `sendMessage` endpoint to chat ID.
17. Discord
- Feature/Setting: Message interested users or staff channel via Discord Bot: `send()` to channel/user.
18. ActiveCampaign
- Feature/Setting: Trigger automation to email/SMS contacts. Use "Start an Automation" endpoint with segment filter.
19. Intercom
- Feature/Setting: In-app or email message to user. Use Intercom API: `messages.create` with user and template.
20. ClickSend
- Feature/Setting: Send SMS or voice call. Configure with `/sms/send` or `/voice/send` API.
21. MessageBird
- Feature/Setting: Omnichannel alerts (SMS, WhatsApp, Voice). Set up via `messages` endpoint to user/segment.
Benefits
1. Zero-delay notifications ensure high ticket conversion rates.
2. Reduced admin workload by eliminating manual outreach.
3. Enhanced customer experience through multi-channel preference.
4. Scalability across exhibit locations and time slots.
5. Data-driven insight into waitlist patterns and demand curves.
6. Boosts engagement for special exhibits, member previews, or timed entries.