Reservation reminders and updates via email/SMS

Purpose

1.1. To ensure visitors are reminded of their aviation museum reservation via email and SMS, reducing no-shows, increasing satisfaction, and keeping customers updated about changes, cancellations, or special instructions.

Trigger Conditions

2.1. Reservation is confirmed by the customer (manual or online).
2.2. Pre-set interval before reservation time (e.g., 48h, 24h, 1h).
2.3. Reservation update, modification, or cancellation is logged in booking system.
2.4. Event-driven by specific actions, such as new exhibit alerts or weather advisories.

Platform Variants

3.1. Twilio (SMS)
- Feature/Setting: Use Programmable Messaging API; configure sender number, recipient, message body; webhooks for event-based triggers.
3.2. SendGrid (Email)
- Feature/Setting: Use Send Email API; configure sender, recipients, subject, dynamic templates; trigger via webhook or scheduled tasks.
3.3. Mailgun (Email)
- Feature/Setting: Send API; set up personalized templates; auto-send on new reservation or update.
3.4. Amazon SES (Email)
- Feature/Setting: SendEmail API; verified sender, batch sends, HTML templates; CloudWatch for periodic dispatch.
3.5. Plivo (SMS)
- Feature/Setting: Message API; set up workflow to auto-send reminders on booking confirmation.
3.6. Nexmo/Vonage (SMS)
- Feature/Setting: SMS API; configure for reservation IDs, custom messages, instant status callbacks.
3.7. Microsoft Outlook (Email)
- Feature/Setting: Microsoft Graph SendMail endpoint; use dynamic body and subject, integrate with calendar reminders.
3.8. Google Workspace Gmail API (Email)
- Feature/Setting: Users.messages.send; OAuth2 for account, custom HTML or plain text templates.
3.9. Slack (Notification)
- Feature/Setting: Incoming Webhooks; send DM for staff-side booking confirmations and reminders.
3.10. WhatsApp Business API (SMS-alternative)
- Feature/Setting: /messages endpoint; interactive notification templates; integrates booking data.
3.11. HubSpot (Email)
- Feature/Setting: Marketing Email API; automate transactional or scheduled reminders using workflow automation.
3.12. ActiveCampaign (Email/SMS)
- Feature/Setting: Automations; craft if/then flows for reservation reminders, integrate with SMS add-on.
3.13. Pipedrive (Email)
- Feature/Setting: Smart Email BCC; Line up reservation reminders using “Activities.”
3.14. Salesforce Marketing Cloud (Email/SMS)
- Feature/Setting: Journey Builder; Transactional API for reservation-driven triggers and content personalization.
3.15. Airship (SMS/Push)
- Feature/Setting: SMS and push campaign setup; schedule based on reservation time metadata.
3.16. Klaviyo (Email/SMS)
- Feature/Setting: Flows; set “Event” as trigger for tailored multi-channel reminders.
3.17. Intercom (in-app/email)
- Feature/Setting: Auto Messages: Segment by reservation date to trigger inbox/email reminders.
3.18. Freshdesk (Email/SMS)
- Feature/Setting: Ticket automations; configure “Event Occurs” for booking reminders via supported channels.
3.19. Zoho Campaigns (Email/SMS)
- Feature/Setting: Email/SMS automation; trigger workflow on reservation updates; personalize content fields.
3.20. ClickSend (SMS/Email)
- Feature/Setting: SMS and Email API; set templates and variables for automated, scheduled reminders.
3.21. RingCentral (SMS)
- Feature/Setting: SMS API; send reminders via programmed message templates as new bookings hit system.
3.22. MessageBird (SMS/Email)
- Feature/Setting: Flow Builder and API; use trigger node for booking event, route through preferred channel.

Benefits

4.1. Reduces missed reservations and optimizes attendance rates.
4.2. Improves visitor experience with proactive, timely communication.
4.3. Enables scalable outreach and personalization using templates.
4.4. Synchronizes reservation updates seamlessly across systems and channels.
4.5. Supports regulatory compliance for notification and opt-in/opt-out protocols.