Automatic passenger information and ID verification

Purpose

 1.1. Automate the collection, validation, and verification of passenger identification and information during air taxi booking and check-in.
 1.2. Reduce manual staff workload by digitally performing ID authentication, KYC (Know Your Customer), and cross-referencing reservation data.
 1.3. Ensure aviation regulatory compliance and enhance security by instantly checking IDs against no-fly lists or watchlists.
 1.4. Improve customer experience through rapid, seamless verification across web, app, and support channels.

Trigger Conditions

 2.1. Initiation of a new air taxi booking.
 2.2. Submission of passenger information on digital forms.
 2.3. Initiation of check-in process, online or onsite.
 2.4. Manual trigger by customer service or support interaction.

Platform Variants

 3.1. Stripe Identity
 • Feature/Setting: Identity verification API; configure for selfie and document scan at booking step.
 3.2. Onfido
 • Feature/Setting: Document + biometric check; set webhook to send verification results to CRM.
 3.3. AWS Rekognition
 • Feature/Setting: Face match API; configure with airport kiosk webcam for real-time checks.
 3.4. Jumio
 • Feature/Setting: Digital ID scan; deploy SDK in booking portal to auto-verify government IDs.
 3.5. Okta
 • Feature/Setting: Adaptive MFA API; trigger ID document collection if unusual login detected.
 3.6. Auth0
 • Feature/Setting: Identity Proofing extension; require verified document upload during registration.
 3.7. Twilio Verify
 • Feature/Setting: SMS/WhatsApp OTP for secondary user verification; set API to fire on booking.
 3.8. DocuSign ID Verification
 • Feature/Setting: Set up ID Verification envelope workflow; verify before signature acceptance.
 3.9. Google Cloud Identity Platform
 • Feature/Setting: Identity Toolkit API with document capture; set cloud function to process images.
 3.10. Microsoft Azure Active Directory B2C
 • Feature/Setting: Custom policy for passenger KYC with REST API integration.
 3.11. Mitek
 • Feature/Setting: Mobile document capture SDK; embed in check-in app, configure autofill to CRM.
 3.12. Persona
 • Feature/Setting: Configurable KYC workflow; webhook to mark verified users in user database.
 3.13. Trulioo
 • Feature/Setting: GlobalGateway API; real-time watchlist screening and address verification.
 3.14. Passbase
 • Feature/Setting: SDK for photo ID and liveness check; set callback to update booking status.
 3.15. Webhook relay service (e.g., Pipedream)
 • Feature/Setting: Collect webhook events from verification apps; route to backend system.
 3.16. Intercom
 • Feature/Setting: Custom bot workflow; trigger ID upload link during chat-based booking.
 3.17. Zendesk
 • Feature/Setting: App integration; trigger verification reminder ticket if ID not submitted.
 3.18. Salesforce Service Cloud
 • Feature/Setting: Flows/Process Builder action; auto-check and log verification status to passenger profile.
 3.19. SendGrid
 • Feature/Setting: Transactional template; auto-email link to secure ID upload endpoint.
 3.20. Slack
 • Feature/Setting: Custom slash command; staff trigger for instant manual re-verification request.

Benefits

 4.1. Accelerates booking and boarding by eliminating manual ID checks.
 4.2. Reduces fraud, error, and security risks with automatic cross-referencing.
 4.3. Ensures compliance with aviation and data protection regulations.
 4.4. Enables multi-channel, instant customer verification for seamless user experience.
 4.5. Frees frontline staff for value-adding service instead of admin-heavy checks.