Integration of customer data between CRM and booking system

Purpose

1.1. Ensure real-time, bidirectional sync of customer records, bookings, and profile updates between CRM and booking systems in air taxi corporate operations.
1.2. Enable seamless customer recognition, service personalization, and accurate flight allocation based on unified data.
1.3. Reduce manual data entry and human errors in reservation and customer management workflows.
1.4. Power instant eligibility, preferences, and status reflection across CRM and all on-demand flight platforms.
1.5. Facilitate compliance with aviation security, privacy, and audit trails for all passenger records and bookings.

Trigger Conditions

2.1. New customer registration or profile update in CRM or booking system.
2.2. New booking/reservation created or canceled in the air taxi booking portal.
2.3. Change in customer tier/status (e.g., corporate account assignment) in CRM.
2.4. Periodic reconciliation (e.g., hourly, daily) between CRM and booking records.
2.5. API webhook invocation on customer/contact data modification.

Platform Variants

3.1. Salesforce
• API: REST API / Data Loader — Configure upsert and webhook on Lead/Contact/Account objects.
3.2. HubSpot
• Feature: Webhooks + Contacts API — Trigger sync on contact property changes.
3.3. Microsoft Dynamics 365
• Function: Power Automate with Common Data Service triggers for contact/account updates.
3.4. Zoho CRM
• Feature: Workflow Rules + REST API endpoint for push/pull of customer data.
3.5. Pipedrive
• Function: Webhook on contact/person updates; Pipedrive API push to booking system.
3.6. Amadeus for Developers
• API: Self-Service APIs for booking creation/status and traveler profiles sync.
3.7. Sabre Dev Studio
• Function: Booking APIs + Customer Profile Service for two-way sync.
3.8. FlightBridge
• API: Customer and Trip Management endpoints for data sync events.
3.9. OpenAir
• Feature: Workflow triggers or REST API for booking/customer object changes.
3.10. Freshworks CRM
• API: Webhook on customer change; outbound sync via REST API.
3.11. CiviCRM
• Extension: REST API for contact sync; custom triggers on event creation.
3.12. NetSuite CRM
• Feature: SuiteTalk REST web services for customer and reservation objects.
3.13. Capsule CRM
• Function: Webhook + REST API for party/note creation or update.
3.14. Creatio
• API: OData Service trigger on Contact/Account changes.
3.15. Sendinblue
• Function: Contacts API with webhook on add/update.
3.16. Copper CRM
• Feature: API push from leads/people pipeline to air taxi booking system endpoint.
3.17. Bookinglayer
• API: Booking/Customer endpoints for incoming and outgoing sync.
3.18. Siteminder
• API: Channel Manager API for new/modified booking events.
3.19. ResNexus
• Function: Webhook/Booking API integration for new/changed reservations.
3.20. ReservationKey
• Feature: API booking notification endpoint for sync to CRM systems.

Benefits

4.1. Elimination of double data entry and accuracy errors in customer and booking records.
4.2. Real-time customer experience personalization across all booking and service touchpoints.
4.3. Acceleration of operations—immediate visibility of booking changes or new accounts for corporate air taxi staff.
4.4. Stronger data security and auditability by ensuring a single source of customer truth.
4.5. Enhanced regulatory compliance and analytics for aviation customer data management.