Customer Interaction and BookingPurpose
1.2. Enhance transparency, reduce passenger anxiety, and improve customer satisfaction throughout the on-demand flight journey.
1.3. Facilitate operational excellence by automating time-sensitive communications triggered by live flight event data.
1.4. Ensure all stakeholders (travelers, coordinators) promptly receive critical notifications to prevent missed flights or logistical issues.
Trigger Conditions
2.2. Scheduled departure or arrival time approaches (based on time window, e.g. 2 hours before).
2.3. Assignment or update of boarding gate or parking location.
2.4. Custom triggers (customer check-in, pilot readiness, abnormal event detection).
Platform variants
3.1. Twilio SMS
• Feature/Setting: Programmable SMS API; configure webhook triggers and phone number; sample: POST to /Messages with event-driven payload.
3.2. SendGrid
• Feature/Setting: Email API; configure transactional templates and sender identity; sample: POST /mail/send on event webhook.
3.3. Nexmo (Vonage SMS)
• Feature/Setting: SMS API; set up inbound/outbound webhook and configure message originator.
3.4. Plivo
• Feature/Setting: SMS XML API; bind flight event triggers to REST SMS endpoint for real-time alerts.
3.5. Amazon SES
• Feature/Setting: SMTP/SES API; configure verified senders and automated template mapping for flight updates.
3.6. Amazon SNS
• Feature/Setting: Topic-based SMS/email notification; configure Subscriptions with flight events as trigger.
3.7. Pusher
• Feature/Setting: Notify API; configure channels for real-time push or email alerts.
3.8. Twilio SendGrid (as separate platform)
• Feature/Setting: Dynamic Transactional Templates; configure variable interpolation based on flight data.
3.9. MessageBird
• Feature/Setting: Programmable Conversations API for SMS; assign event-to-template mapping.
3.10. Mailgun
• Feature/Setting: Messages API; automate dynamic email assembly and mailing via webhook on status change.
3.11. Slack
• Feature/Setting: Incoming Webhooks for #flight-updates channel; push customer notifications to internal ops.
3.12. Microsoft Teams
• Feature/Setting: Connector setup for group email/toast notifications to customer service.
3.13. WhatsApp Business (via Twilio or direct API)
• Feature/Setting: Template Message delivery for registered numbers per flight event.
3.14. Facebook Messenger
• Feature/Setting: Send API for push notifications about gate/flight update.
3.15. Airship
• Feature/Setting: Automated messaging flows; schedule event-triggered push/SMS/email per contact.
3.16. Google Firebase Cloud Messaging
• Feature/Setting: Topic Messaging for mobile app push, e.g. FlightAlerts_[flightId].
3.17. Klaviyo
• Feature/Setting: Automated Flow; trigger email/SMS based on API webhook with live flight status.
3.18. ActiveCampaign
• Feature/Setting: Automation funnel triggered by API call with custom event value.
3.19. Outlook 365 API
• Feature/Setting: SendMail REST endpoint for direct corporate email updates.
3.20. HubSpot
• Feature/Setting: Workflow automation; trigger transactional SMS/email from CRM using custom events.
3.21. Zoho CRM
• Feature/Setting: Workflow rule to launch email/SMS using Deluge script on flight event update.
3.22. SAP Cloud Platform Workflow
• Feature/Setting: Event-driven workflow with external service task to send SMS/email through SAP connectors.
3.23. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder Event API for transactional sends on live flight status.
3.24. Clickatell
• Feature/Setting: SMS API integration for customer real-time updates, including callback on delivery.
Benefits
4.2. Boosts loyalty by delivering personalized, timely updates on any device.
4.3. Minimizes manual intervention, enabling efficient operations at scale.
4.4. Frees staff from repetitive notification tasks, allowing focus on high-value service.
4.5. Ensures consistency and auditability in communication records for compliance.