Loyalty program enrollment and reward notifications

Purpose

1.1. Automatically enroll customers into a loyalty program based on specific actions or criteria (e.g., first visit, event participation, amount spent).
1.2. Send instant reward notifications (discounts, VIP access, drink credits) through preferred channels (SMS, email, push, in-app).
1.3. Maintain and update customer reward status in real-time across all touchpoints.
1.4. Drive repeat business, enhance customer engagement, and maximize retention through personalized incentives.
1.5. Integrate seamlessly with point-of-sale, CRM, and other club systems for frictionless experience.

Trigger Conditions

2.1. New customer registration at front desk or via club website/app.
2.2. Customer makes qualifying purchase exceeding a spending threshold.
2.3. Event participation tracking (e.g., exclusive nights, loyalty parties).
2.4. Membership milestone reached (e.g., 5th/10th visit).
2.5. Manual trigger for VIP or promotional campaigns by staff.

Platform Variants

3.1. Twilio SMS
• Feature: Programmable Messaging API
• Setting: Configure SMS triggers for enrollment and reward notifications via webhook.
3.2. SendGrid
• Feature: Transactional Email API
• Setting: Auto-email loyalty status or reward with dynamic templates.
3.3. Mailchimp
• Feature: Automation Workflows
• Setting: Set email sequences triggered by tags or list entries.
3.4. Pushwoosh
• Feature: Push Notifications API
• Setting: Send in-app/push messages upon loyalty events.
3.5. Firebase Cloud Messaging
• Feature: Message API
• Setting: Trigger push notifications for rewards/enrollment.
3.6. Slack
• Feature: Incoming Webhooks
• Setting: Notify staff of high-value enrollments with channel alerts.
3.7. Salesforce
• Feature: Workflow Rules/Process Builder
• Setting: Automate contact record updates and reward status.
3.8. HubSpot
• Feature: Workflows
• Setting: Enroll contacts and schedule reward emails.
3.9. Zoho CRM
• Feature: Blueprint/Workflow Automation
• Setting: Auto-update leads/contacts with loyalty info.
3.10. Shopify
• Feature: Flow App triggers
• Setting: Enroll online customers based on purchase actions.
3.11. Square
• Feature: Customer Directory API
• Setting: Track club visits and trigger loyalty rewards.
3.12. Stripe
• Feature: PaymentIntent Webhooks
• Setting: Trigger enrollment/rewards by transaction event.
3.13. WooCommerce
• Feature: Automations via Extensions
• Setting: Add users to loyalty club on checkout.
3.14. Pipedrive
• Feature: Workflow Automation
• Setting: Log loyalty program entries as deals.
3.15. Intercom
• Feature: Custom Bots & Campaigns
• Setting: In-app loyalty notifications post-visit.
3.16. ActiveCampaign
• Feature: Automations
• Setting: Trigger email/SMS series for new loyalty members.
3.17. Klaviyo
• Feature: Flows
• Setting: Dynamic reward messaging based on events.
3.18. Webhooks
• Feature: Custom Endpoints
• Setting: Receive events from POS, trigger reward processes.
3.19. Airtable
• Feature: Automations
• Setting: Track and update member tiers automatically.
3.20. Monday.com
• Feature: Automations
• Setting: Assign loyalty status and notify team on board changes.

Benefits

4.1. Consistent customer engagement and higher retention rates.
4.2. Immediate, multi-channel communication for rewards and updates.
4.3. Real-time tracking of loyalty status across all systems.
4.4. Personalization enhances customer experience and club reputation.
4.5. Staff effort minimized, reducing operational overhead and errors.