Automated cancellation and rescheduling notifications

Purpose

1. Automate customer notification flows for cancellations or reschedules to ensure rapid, reliable communication in bikram yoga studio operations.

2. Enhance customers’ experience by automating timely alerts, reducing manual errors, and keeping class rosters up to date.

3. Centralize all automatable communications, automate update propagation, and allow integration with booking and CRM systems for streamlined operations.

Trigger Conditions

1. Automated detection of class/event cancellation or reschedule in booking software.

2. Customer-initiated rescheduling or cancellation processed by front-desk staff.

3. Automated system update from instructor or class leader indicating unavailability.

4. Schedule shift change notification submitted in staff schedule tool.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate SMS notifications via Programmable Messaging API; configure with trigger event and recipient mapping.
  

2. SendGrid

• Feature/Setting: Automate email delivery upon calendar or database update using Send Email API, template ID, and dynamic data merge.
  

3. Slack

• Feature/Setting: Automate real-time team channel notifications using Incoming Webhooks; use class ID as event trigger.
  

4. Microsoft Teams

• Feature/Setting: Automate alert posts to channels with Graph API when cancellation flag is set in CRM.
  

5. Mailchimp

• Feature/Setting: Automate dynamic email campaigns triggered by calendar API; pre-built reschedule/cancel templates.
  

6. HubSpot

• Feature/Setting: Automated workflow with trigger on deal/stage change; auto-send personalized notifications to contact list.
  

7. Google Calendar

• Feature/Setting: Automate event updates using Calendar API; auto-email attendees if event modified/cancelled.
  

8. Zapier

• Feature/Setting: Automate workflows chaining booking cancellations to SMS/email/post; use built-in filters on event types.
  

9. ActiveCampaign

• Feature/Setting: Marketing automation triggers on custom fields for class status; auto-send email/text.
  

10. Salesforce

• Feature/Setting: Use Process Builder for workflow automation; send notifications through Email/Push API on class record changes.
  

11. WhatsApp Business API

• Feature/Setting: Automate personalized messages when event is marked cancelled in backend system; contacts matched to bookings.
  

12. Zoom

• Feature/Setting: Automated email to participants on webinar/class reschedule; via Meeting Updated webhook.
  

13. Facebook Messenger (Meta API)

• Feature/Setting: Automate bot messages to users following booking system triggers on cancellation-rescheduling.
  

14. Outlook

• Feature/Setting: Automated calendar event updates using Microsoft Graph API; auto-alert invites about status changes.
  

15. Constant Contact

• Feature/Setting: Automated list segmentation and comms based on event status in studio CRM.
  

16. Pipedrive

• Feature/Setting: Workflow automator on class activity; notification email/sms fit to pipeline stage.
  

17. Vonage

• Feature/Setting: Automated SMS/voice alerts using Messages API when schedule changes are detected.
  

18. Airtable

• Feature/Setting: Automated records and email notifications on table change (class status); use Automation scripts.
  

19. Shopify (POS Integrations)

• Feature/Setting: Automate customer alerts using Shopify Flow when session product is edited or deleted.
  

20. ClickSend

• Feature/Setting: Automatedly trigger SMS/email on booking change via Zapier/ClickSend API integration.
  

Benefits

1. Automated cancellation handling reduces administrative time and manual notification errors.

2. Automates multi-channel communications for broad, instant customer coverage.

3. Automated customer outreach maximizes studio trust and loyalty.

4. Automates updating of schedules and attendee lists across platforms for seamless operations.

5. Automation mitigates revenue impact by enabling quick re-booking invitations.