Customer Management & CommunicationPurpose
1.2. Ensures no customer goes unattended by sending instant, automatedly generated text-backs to missed calls, enhancing reputation and booking rates.
1.3. Enables service teams to automate scheduling, FAQs, and upselling via text after missed calls, fully automating the customer management process.
Trigger Conditions
2.2. No agent/technician answers within specified ring time (e.g., 15 seconds).
2.3. Caller ID is new or has not been responded to via text in the last X hours.
2.4. Automation triggers only during business hours or can use after-hours templates automatically.
Platform Variants
• Feature/Setting: Incoming call webhook triggers SMS autoresponder.
• Config: Configure "Triggers -> When call missed" > "Send SMS API".
3.2. Plivo
• Feature/Setting: Automate Message API triggers post-missed call event.
• Config: Configure "call_status=missed" > "Send Message".
3.3. Nexmo (Vonage)
• Feature/Setting: Automated SMS via NCCO event webhook.
• Config: Apply "event_url" flow for missed calls > SMS API trigger.
3.4. SendGrid
• Feature/Setting: Email-to-SMS via Inbound Parse + automated sequence.
• Config: Set rules for missed calls > trigger "Send Email" to SMS gateway.
3.5. RingCentral
• Feature/Setting: Automated call logging and text-back via developer API.
• Config: Use "Call Log Webhook" + "SMS API" to automate replies.
3.6. Grasshopper
• Feature/Setting: Automator for missed calls sends templated text.
• Config: Set up "Auto-Reply" in the dashboard > pre-fill message.
3.7. Google Voice API
• Feature/Setting: Missed call event triggers Google App Script SMS.
• Config: Automate with Apps Script “onMissedCall” > “sendText”.
3.8. Slack
• Feature/Setting: Missed call integration posts event; Slackbot automates DM/text.
• Config: Connect call system > Slack API > “Notify & SMS reply” routine.
3.9. Microsoft Teams
• Feature/Setting: Automates missed call alert and Power Automate SMS.
• Config: Set Power Automate flow: “On Missed Call” > “Send SMS”.
3.10. Zoho CRM
• Feature/Setting: Missed call logged; Blueprint automates text-back.
• Config: CRM “Call Missed” trigger > “Send SMS” via SMS connector.
3.11. HubSpot
• Feature/Setting: Automation workflow triggers on missed call property.
• Config: Workflow: If “call outcome = missed” > SMS via integrations.
3.12. Salesforce
• Feature/Setting: Missed call record triggers process builder for SMS follow-up.
• Config: “Missed Call” record > Automation Process > SMS via API.
3.13. Zapier
• Feature/Setting: Missed call event automates SMS send with Zap action.
• Config: “Trigger: Missed Call” > “Action: Send SMS” via supported app.
3.14. Mailgun
• Feature/Setting: Missed call triggers email, auto-converts to SMS.
• Config: “Email trigger” > “SMS forwarder” automates message.
3.15. ClickSend
• Feature/Setting: Native SMS API for automated missed call texts.
• Config: Trigger on missed call from phone system > SMS API post.
3.16. Freshdesk
• Feature/Setting: Automates support ticket for missed call; triggers SMS via integration.
• Config: “Missed Call Ticket” > “Send SMS” with template.
3.17. Aircall
• Feature/Setting: Webhooks push missed call data, SMS flow automates text.
• Config: Use “Webhook on missed call” > SMS service API.
3.18. Intercom
• Feature/Setting: Custom bot automates message for missed calls in system.
• Config: “Missed Call Trigger” > “Outbound SMS” in chatflow.
3.19. Ooma Office
• Feature/Setting: Missed call alert triggers prewritten automated SMS.
• Config: “Automated Messages” setting for missed calls.
3.20. Telegram Bot API
• Feature/Setting: Missed call logs push event, bot automates text reply.
• Config: “Bot updates” on missed call > “SendMessage” API to chat or SMS gateway.
Benefits
4.2. Improves response times and automates rebooking or information delivery.
4.3. Reduces manual labor by fully automating common after-hours customer interactions.
4.4. Provides an automator advantage to small businesses in equipment repair by automatedly converting lost opportunities into booked revenues.
4.5. Supports scale and reliability for customer management by automating workflows end-to-end.