Lost inquiry follow-ups for uncompleted bookings

Purpose

1.1. Re-engage customers who expressed interest in aerial activities but left bookings incomplete.
1.2. Increase conversion rates by reminding, assisting, and incentivizing uncompleted bookings.
1.3. Gather feedback on drop-off reasons to continuously improve the booking process.
1.4. Maintain brand presence with engaged prospects for future marketing.
1.5. Reduce manual follow-up workloads on customer service teams.

Trigger Conditions

2.1. User initiates a booking or inquiry but does not complete checkout within a specified timeframe (e.g., 30 minutes, 24 hours).
2.2. Form submission of inquiry with no subsequent payment or confirmation event.
2.3. Abandoned cart status flagged in booking system.
2.4. Detection of inactivity in user session past a set threshold.
2.5. CRM record without follow-up flag post-inquiry.

Platform Variants

3.1. Twilio SMS
• Feature: Messaging API
• Setting: Trigger SMS with dynamic booking link using personalized templates.

3.2. SendGrid
• Feature: Transactional Email API
• Setting: Trigger scheduled follow-up email with inquiry details and incentive code.

3.3. Mailchimp
• Feature: Customer Journey Automation
• Setting: Segment leads with abandoned bookings and start auto follow-up series.

3.4. HubSpot
• Feature: Workflow Automation
• Setting: Trigger custom workflow for unclosed deals with alert and reminder sequence.

3.5. Salesforce
• Feature: Process Builder
• Setting: Detect opportunity stage “Inquiry—Incomplete” and assign follow-up task.

3.6. ActiveCampaign
• Feature: Automation
• Setting: Start “Abandoned Booking” sequence with multi-channel touchpoints.

3.7. Zendesk
• Feature: Ticketing & Automation
• Setting: Auto-create support ticket for abandoned bookings.

3.8. Intercom
• Feature: Campaigns
• Setting: Message users via app or email after detected inactivity post-inquiry.

3.9. Pipedrive
• Feature: Deal rotting automation
• Setting: Auto-email/notify for deals stuck at inquiry stage over preset period.

3.10. Zoho CRM
• Feature: Workflow Rules
• Setting: Trigger follow-up task and email when status is “Inquiry Open” for 24+ hours.

3.11. Outlook 365
• Feature: Power Automate Connector
• Setting: Auto-send personalized email from sales rep account for lost inquiries.

3.12. Google Workspace
• Feature: Apps Script Trigger
• Setting: Trigger email follow-up and log reminders in Google Sheets tracking.

3.13. WhatsApp Business API
• Feature: Automated messaging template
• Setting: Initiate chat with booking completion prompt and support link.

3.14. Slack
• Feature: Workflow Builder
• Setting: Post reminders to internal sales/support channels for every lost inquiry.

3.15. Freshdesk
• Feature: Automation Rules
• Setting: Convert uncompleted booking into high-priority ticket for outreach.

3.16. Calendly
• Feature: Follow-up reminders
• Setting: Trigger booking reminder or reschedule option for incomplete appointment flows.

3.17. Aircall
• Feature: Call task automation
• Setting: Assign outbound call for every inquiry not followed up after x hours.

3.18. Shopify
• Feature: Abandoned Checkout Automation
• Setting: Send reminder email/SMS if checkout remains incomplete for aerial activities.

3.19. Facebook Messenger API
• Feature: Automated follow-up bot
• Setting: Send personalized message sequence to abandoned leads.

3.20. Monday.com
• Feature: Automation Recipes
• Setting: Create pulse for each forgotten inquiry and assign to team for follow-up.

Benefits

4.1. Higher conversion rates from rescued bookings and prompter follow-ups.
4.2. Reduced manual work for staff with consistent, automated communications.
4.3. Data-driven insights from feedback automation on why bookings were abandoned.
4.4. Enhanced customer satisfaction with timely assistance and personalized support.
4.5. Improved operational efficiency and more effective resource allocation.