Automated alerts for subscription renewals or payments due

Purpose

1.1. Automate sending of alerts for subscription renewals or payments due to EV charging station users and administrators.
1.2. Automates customer notifications via email, SMS, and in-app messages to reduce manual tracking and enhance billing compliance.
1.3. Ensure timely automated reminders and prompt payment collections in line with government utilities billing cycles.
1.4. Enhance user experience by automatedly decreasing service interruptions due to missed payments or renewals.
1.5. Automates regulatory reporting of payment compliance and enables auditable records for government utilities.
1.6. Enables automating subscription lifecycle management as part of broader customer engagement.

Trigger Conditions

2.1. Scheduled automation based on pre-set renewal dates in customer records, e.g., 30/15/7/1 days before expiry.
2.2. Automated payment due dates mapping from billing systems for each customer profile.
2.3. Real-time automation triggers when failed payment events are detected in payment gateways.
2.4. Manual trigger for forced notification, enabled for customer service automation scenarios.
2.5. Triggers linked to contract renewal status changes and governmental billing cycle policies.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS alert via Programmable SMS API / Message Service; sample: Configure API call to send payment-due reminder using customer's phone number profile.
3.2. SendGrid
• Feature/Setting: Automates email delivery using Email API, dynamic templates, and scheduled sends; sample: Configure Event Webhook and Template Engine for renewal reminders.
3.3. Mailgun
• Feature/Setting: Automate renewal reminder emails using Messages API and scheduled batch messaging features.
3.4. Slack
• Feature/Setting: Automate direct notifications to users/teams with Incoming Webhooks and Bot Users; trigger channel alerts for admin teams.
3.5. Microsoft Teams
• Feature/Setting: Automate adaptive card notifications for renewals via Incoming Webhook or Graph API automated messaging.
3.6. Salesforce
• Feature/Setting: Automate workflow rules and Process Builder to send reminders via email or task creation on due events.
3.7. HubSpot
• Feature/Setting: Automate Workflows with email/SMS triggers for renewal/payment due dates linked to contact lifecycle.
3.8. Stripe
• Feature/Setting: Automate webhook event on invoice.created, payment_intent.payment_failed to trigger alert automation.
3.9. PayPal
• Feature/Setting: Automate IPN (Instant Payment Notification) or Webhook for pre-expiry and payment reminders.
3.10. Zoho CRM
• Feature/Setting: Automate blueprint and workflow automation for renewal stages with templated notifications.
3.11. Google Calendar
• Feature/Setting: Automate event reminders for payment deadlines using Calendar API push notifications.
3.12. Outlook 365
• Feature/Setting: Automate email notification flows or calendar-based reminders using Graph API.
3.13. Amazon SES
• Feature/Setting: Automate bulk renewal or payment notices using SendEmail API with scheduled delivery.
3.14. Pipedrive
• Feature/Setting: Automate activity scheduling and notification emails via Workflow Automation.
3.15. ActiveCampaign
• Feature/Setting: Automate automated email/SMS sequences based on custom tags or dates for subscription lifecycle.
3.16. Freshdesk
• Feature/Setting: Automate ticket/comment creation for pending renewals using Workflow Automator feature.
3.17. Intercom
• Feature/Setting: Automate in-app, email, or push messaging for payment/renewal triggers via the Messaging API.
3.18. Zapier
• Feature/Setting: Automate multi-platform notifications with automated triggers and scheduled actions for customer events.
3.19. ClickSend
• Feature/Setting: Automate SMS/email/fax voice alerts via REST API for subscription deadlines.
3.20. Microsoft Power Automate
• Feature/Setting: Automate custom notification workflows across Office and third-party APIs on renewal/payment events.
3.21. WhatsApp Business API
• Feature/Setting: Automate direct WhatsApp alerts for payments or renewals, configured with templated messages and webhook triggers.
3.22. Telegram Bot API
• Feature/Setting: Automate broadcasts to users or user groups on payment status changes using the Bot API's sendMessage.

Benefits

4.1. Automates compliance by ensuring customers are informed ahead of time, reducing late payments.
4.2. Increases revenue collection rates through early and repeated automated alerts.
4.3. Reduces administrative burden and manual intervention with proactive automation.
4.4. Improves customer satisfaction by automating timely and consistent communications.
4.5. Enables scalable automation regardless of customer base size or complexity.
4.6. Provides auditable history of automated notifications for regulatory or support review.
4.7. Automates multiple channels (email, SMS, apps) customized for user preference and compliance requirements.
4.8. Supports automatable escalation workflows for non-payment, automating follow-ups until resolved.
4.9. Integrates with billing, CRM, and ITSM platforms, supporting government and utilities standards.
4.10. Enables continuous improvement through analytics on automated alert engagement and payment outcomes.