Review aggregation and management alerts from major platforms

Purpose

1.1. To automate the aggregation of new reviews and feedback from top review and social platforms for Argentinian restaurants.
1.2. To automate management alerts via real-time notifications, escalate negative reviews, and centralize responses.
1.3. To monitor customer sentiment and automate reporting, improving the restaurant's online reputation and driving repeat business.

Trigger Conditions

2.1. New review is posted or updated on connected platforms.
2.2. Low/starred rating detected (e.g., ≤3 stars).
2.3. Mention of brand keywords or menu items in online discussions.
2.4. Automated schedule, e.g., hourly or daily review checks.

Platform Variants

3.1. Google Maps/Google My Business
• Feature/Setting: Use Places API to automate review retrieval when a new review is added.
3.2. Yelp
• Feature/Setting: Business API, `GET /businesses/{id}/reviews`, automates fetching latest public reviews.
3.3. TripAdvisor
• Feature/Setting: Partner Content API automates review and rating updates.
3.4. Facebook Pages
• Feature/Setting: Graph API `/ratings` endpoint automates real-time review pull.
3.5. Instagram
• Feature/Setting: Instagram Graph API, webhooks for automating new comment retrieval mentioning the business.
3.6. Twitter (X)
• Feature/Setting: Twitter API v2, filtered streams automate mentions or hashtags related to the restaurant.
3.7. OpenTable
• Feature/Setting: Partner API automates extraction of guest feedback post-dining.
3.8. Zomato
• Feature/Setting: Zomato API `/restaurant/reviews` automates periodic review sync.
3.9. Google Alerts
• Feature/Setting: RSS and email integration to automate non-platform web review capture.
3.10. Email (Generic Email via IMAP/SMTP)
• Feature/Setting: Automated filters for customer review alerts and newsletter replies.
3.11. Microsoft Teams
• Feature/Setting: Incoming Webhook automates posting updates on review activity to a channel.
3.12. Slack
• Feature/Setting: Incoming Webhook automates real-time alerts; `chat.postMessage` API for escalation tagging.
3.13. Zendesk
• Feature/Setting: Ticket API automates parsing and logging negative review tickets.
3.14. Freshdesk
• Feature/Setting: Automated ticket creation for critical feedback using Freshdesk API.
3.15. AirTable
• Feature/Setting: Automates structured review and alert logging via Airtable API.
3.16. HubSpot
• Feature/Setting: Timeline API automates review activity entry in customer records.
3.17. Notion
• Feature/Setting: Database API automates centralized review aggregation with update tracking.
3.18. Mailchimp
• Feature/Setting: Automated alert campaigns for internal teams on negative reviews.
3.19. GMail
• Feature/Setting: Automated labelling and forwarding of review-related emails.
3.20. Salesforce
• Feature/Setting: CRM API automates review logging and sentiment-based trigger workflows.
3.21. WhatsApp Business API
• Feature/Setting: Automates sending alerts for urgent reviews to management via WhatsApp notification.
3.22. Discord
• Feature/Setting: Webhooks for automating real-time notification to staff channels.

Benefits

4.1. Automates real-time review surveillance to catch reputational risks early.
4.2. Automates centralized management for faster response and escalation.
4.3. Automation increases accountability and internal transparency.
4.4. Automator reduces manual review checks and aggregates all sources.
4.5. Automatable workflows create seamless integration into daily operational routines.
4.6. Automated review aggregation amplifies positive sentiment while automating mitigation of negative impacts.
4.7. Automating alerts ensures multi-channel awareness and rapid management action.
4.8. Automation saves hours weekly, allowing staff to focus on guest experience.
4.9. Automatedly generates trend and sentiment analytics for marketing.
4.10. Automation prepares supporting evidence for dispute and public relations management.