Customer Onboarding & KYC AutomationPurpose
1.2. Automating onboarding ensures that required documentation, KYC verifications, and compliance tasks are completed on time without manual interventions.
1.3. Automated follow-ups guide new customers with reminders for pending actions or additional data, improving completion rates and regulatory adherence.
1.4. The process automates communications across channels—email, SMS, task assignments—ensuring consistent touchpoints until onboarding and KYC are finalized.
1.5. The automated workflow provides audit trails for each interaction, useful for compliance and internal reviews.
Trigger Conditions
2.2. Customer submits but does not complete all KYC forms within a defined period.
2.3. Internal review status changes (e.g., compliance, verification step updated).
2.4. Schedule-based triggers: daily/weekly follow-up intervals based on pending tasks.
2.5. External data sources or API status (e.g., credit check, document verification result).
Platform Variants
• Feature/Setting: Configure Twilio programmable SMS API to automate reminder texts.
• Example: Use POST /Messages endpoint with scheduled messages.
3.2. SendGrid
• Feature/Setting: Automated follow-up emails triggered by onboarding status.
• Example: Trigger dynamic templates with API v3 /mail/send.
3.3. HubSpot
• Feature/Setting: Workflow automation for onboarding tasks and email/SMS cadence.
• Example: Use Workflow API to start sequences and task reminders.
3.4. Salesforce
• Feature/Setting: Automate onboarding journeys via Flow Builder and process automation.
• Example: Flow with scheduled reminders and email templates.
3.5. Microsoft Power Automate
• Feature/Setting: Automated workflows for multi-channel reminders and escalations.
• Example: Power Automate flow for Teams/email/SMS notifications.
3.6. Zoho CRM
• Feature/Setting: Workflow rules to send automated onboarding reminders.
• Example: Create workflows with time-based triggers for emails/SMS.
3.7. Slack
• Feature/Setting: Bot reminders to internal teams about pending customer KYC.
• Example: Configure Slack API chat.postMessage for automated internal alerts.
3.8. Google Calendar API
• Feature/Setting: Automate event creation/reminder invitations for onboarding meetings.
• Example: Use Events: insert endpoint with reminder settings.
3.9. Monday.com
• Feature/Setting: Automated notification and task creation for onboarding steps.
• Example: Integrations and automations to notify/follow up with assignees.
3.10. Intercom
• Feature/Setting: Automated onboarding chat-driven reminders.
• Example: Custom bots triggered by onboarding stage rules.
3.11. Freshdesk
• Feature/Setting: Automate ticket assignment/reminder for incomplete onboarding.
• Example: Supervisor rules to assign/ticket escalation for KYC.
3.12. Mailgun
• Feature/Setting: Automated custom reminder emails using Mailgun API.
• Example: Schedule messages with messages API.
3.13. Zapier
• Feature/Setting: Multi-app automator to link CRM, email, and SMS reminders.
• Example: Zaps for onboarding trigger → scheduled reminders.
3.14. Pipedrive
• Feature/Setting: Sales pipeline automation for onboarding reminders.
• Example: Use workflow automations for scheduled follow-ups.
3.15. DocuSign
• Feature/Setting: Automate reminder emails for signature/compliance steps.
• Example: Envelope API with reminder notifications.
3.16. Asana
• Feature/Setting: Automate task assignments/reminders for onboarding tasks.
• Example: Rules to trigger reminders and due dates.
3.17. ActiveCampaign
• Feature/Setting: Automated onboarding email campaign sequences.
• Example: Automations triggered by CRM tags/status.
3.18. Aircall
• Feature/Setting: Automated call reminder scheduling for onboarding support calls.
• Example: Schedules API to assign calls.
3.19. Calendly
• Feature/Setting: Calendar event automation for onboarding calls/meetings.
• Example: Webhooks for reminders and follow-up automation.
3.20. Amazon SES
• Feature/Setting: Automated email reminders for onboarding step completion.
• Example: SendEmail API scheduled via backend automation.
3.21. Trello
• Feature/Setting: Automate card creation and due date reminders for onboarding steps.
• Example: Power-Ups for automated follow-up notifications.
Benefits
4.2. Automated reminders and scheduled notifications increase onboarding completion rates.
4.3. Automation ensures consistent customer experience and improves regulatory compliance with documented touchpoints.
4.4. Automating these flows enables real-time performance tracking and KPI reporting for customer onboarding.
4.5. Automatedly escalates cases requiring attention, improving response times and customer satisfaction.