Customer Onboarding & VerificationPurpose
1.2. Improve accuracy, efficiency, data compliance, and traceability with minimal manual intervention.
1.3. Seamless integration of e-KYC, biometric, and document OCR for instant verification outcome delivery and audit logging.
Trigger Conditions
2.2. Receipt of appointment booking or Aadhaar enrollment request.
2.3. API webhook from partner portals or government CRM indicating a new onboarding case.
2.4. Batch CSV upload requiring KYC status updates for multiple applicants.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Send automated KYC initiation and reminder SMS.
• Sample Configuration: Set trigger on new registration → “SendMessage” API with dynamic applicant phone and text content.
3.2. SendGrid
• Feature/Setting: Dispatch onboarding emails with document upload links.
• Sample Configuration: “Send Email” function on KYC request event with file-upload enabled call-to-action.
3.3. DocuSign
• Feature/Setting: Secure e-signature capture for KYC declarations.
• Sample Configuration: Trigger “Envelope Create” API, attach KYC forms, and assign recipients by applicant email.
3.4. AWS Textract
• Feature/Setting: Automated extraction and OCR of Aadhaar or PAN card images.
• Sample Configuration: Submit uploaded file via “AnalyzeDocument” API and parse response for matching data fields.
3.5. Google Cloud Vision
• Feature/Setting: Extract text and detect document tampering.
• Sample Configuration: “DOCUMENT_TEXT_DETECTION” API with base64 file payload from onboarding app.
3.6. TrueLayer
• Feature/Setting: Real-time bank account verification APIs for supporting financial KYC.
• Sample Configuration: “GET /bank_data” with user-consented session token.
3.7. Onfido
• Feature/Setting: Global identity verification, face match, and document liveness.
• Sample Configuration: “/check” API with applicant details and document images.
3.8. Sumsub
• Feature/Setting: Compliance-driven document verification and risk scoring.
• Sample Configuration: “Applicant Create” → “Image Upload” → “KYC Check” endpoints sequence.
3.9. Jumio
• Feature/Setting: Real-time identity proofing with selfie comparison.
• Sample Configuration: “Netverify” session creation and callback result processing.
3.10. Salesforce
• Feature/Setting: Track applicant status and route cases for manual review.
• Sample Configuration: Lightning Flow to auto-update Lead/Case on verified KYC webhook.
3.11. Zoho CRM
• Feature/Setting: Auto-create and update customer records on KYC milestones.
• Sample Configuration: Workflow rule triggers “UpdateRecord” on document verification event.
3.12. Slack
• Feature/Setting: Notify case handlers or supervisors on KYC escalation.
• Sample Configuration: “chat.postMessage” with alert payloads to assigned channels.
3.13. Dropbox Business
• Feature/Setting: Store and organize uploaded KYC documents with applicant metadata.
• Sample Configuration: “files_upload” API, with custom folder structures per applicant.
3.14. Microsoft Power Automate
• Feature/Setting: Drag-and-drop orchestration across mail, forms, and KYC APIs.
• Sample Configuration: Trigger “When a new response is submitted” → connect to KYC verification API.
3.15. Workato
• Feature/Setting: Multi-app workflow including government IT systems.
• Sample Configuration: Recipe triggers on new registration, then chains document validation, notification, and archiving.
3.16. Adobe Sign
• Feature/Setting: Capture Aadhaar holder signatures in compliant format.
• Sample Configuration: “POST /agreements” with pre-filled KYC docs and signer assignment.
3.17. Box
• Feature/Setting: Secure archival of verified KYC dossiers.
• Sample Configuration: “files.upload” API tying files by applicant reference ID.
3.18. IdentityMind
• Feature/Setting: Automated risk assessment and anti-fraud checks.
• Sample Configuration: “CreateTransaction” API with applicant data payload.
3.19. Plaid
• Feature/Setting: Instant KYC-enrichment with linked account and payment method details.
• Sample Configuration: “/link/token/create” → “/accounts/get” endpoints.
3.20. Freshdesk
• Feature/Setting: Auto-create customer support ticket if KYC fails or requires manual review.
• Sample Configuration: “Create Ticket” API invoked by error status or flagged verification outcome.
3.21. Airtable
• Feature/Setting: Dynamic KYC caseboard with applicant progress tracking.
• Sample Configuration: Record creation/update linked to KYC status change triggers from other services.
3.22. S3 (Amazon Simple Storage Service)
• Feature/Setting: Store KYC uploads, generate expiring pre-signed access URLs.
• Sample Configuration: "PutObject" for storing files; "GetPreSignedUrl" for secure external access.
3.23. Auth0
• Feature/Setting: Secure user authentication and KYC session linking.
• Sample Configuration: “/authorize” and “/userinfo” API endpoints for secure session management during KYC process.
3.24. Formstack
• Feature/Setting: No-code applicant intake forms with file uploads.
• Sample Configuration: Trigger automation when form with uploaded KYC docs submitted, route to verification API.
3.25. Mailgun
• Feature/Setting: Notify users of KYC status or remediations via transactional email.
• Sample Configuration: “Send Message” API with dynamic personalization tags for applicant name and KYC result.
Benefits
4.2. Minimizes onboarding errors and compliance failures.
4.3. Enables auditable, tamper-evident documentation trails.
4.4. Modular automation adapts to workflow changes, scaling with volume and regulatory requirements.