Purpose
1. Enable instant Aadhaar number verification and authentication to streamline customer onboarding and prevent identity fraud in government-run Aadhaar centers.
2. Automate the process of validating demographic or biometric information against UIDAI records for citizens engaging in public services, simplifying KYC documentation.
3. Provide seamless, real-time validation feedback at the point of service, reducing manual intervention and wait times.
4. Integrate results with internal CRM, compliance, and notification channels to ensure regulatory adherence and full audit trails.
5. Enhance citizen trust by ensuring privacy, accuracy, and transparency in identity management.
Trigger Conditions
1. Submission of Aadhaar number and consent form at the kiosk, counter, or via online portal.
2. Customer initiates verification during a new service application or update request.
3. Backend system receives incoming record requiring Aadhaar validation.
4. Scheduled batch verification for pending onboarding records.
5. API-push event from partner module signaling a new customer requiring Aadhaar check.
Platform Variants
1. Twilio
• Feature/Setting: SMS OTP delivery using Verify API for user consent; configure senderID, country code, and template.
2. SendGrid
• Feature/Setting: Transactional email for notification of verification results; configure email triggers and dynamic templates in API.
3. Amazon SNS
• Feature/Setting: Multi-channel alerts for success/failure using Publish function with topic ARN for each Aadhaar verification event.
4. Zapier
• Feature/Setting: Trigger on Webhook POST for new verification; map UIDAI API response to Google Sheets, Slack, or CRM fields.
5. Make (Integromat)
• Feature/Setting: HTTP module calls UIDAI Authentication API; scenario using routers for conditional actions.
6. Microsoft Power Automate
• Feature/Setting: Triggered Flow on new submission; HTTP action for API call to UIDAI; conditional branch for pass/fail notification.
7. Google Cloud Functions
• Feature/Setting: Serverless function receiving requests and initiating REST call to UIDAI; pub/sub topic for response distribution.
8. Azure Logic Apps
• Feature/Setting: Recurring workflow or HTTP Webhook; parse Aadhaar API JSON response for further routing.
9. Salesforce
• Feature/Setting: Apex trigger to initiate Aadhaar check on new lead creation; external service configuration for UIDAI endpoint.
10. HubSpot
• Feature/Setting: Workflow webhook action using customer's input to POST to validation endpoint; set custom properties from response.
11. Workato
• Feature/Setting: Event-driven automation on form submission; HTTP connector to UIDAI; results multiplexed to ERP/CRM.
12. Freshdesk
• Feature/Setting: Automate ticket resolution by validating Aadhaar details using API call in workflow automations.
13. Pabbly Connect
• Feature/Setting: Webhook trigger, HTTP action to UIDAI, filter module based on success/fail, notify stakeholders.
14. Tray.io
• Feature/Setting: Triggered workflow via incoming request; HTTP connector for UIDAI endpoint and parallel actions per outcome.
15. ServiceNow
• Feature/Setting: Business Rules or Flow Designer to call Aadhaar REST API on User record submission.
16. Tyk API Gateway
• Feature/Setting: Define proxy endpoint for secure UIDAI API calls; set up authentication plugins and logging.
17. MuleSoft
• Feature/Setting: API-led connectivity, HTTP request via connector to UIDAI; DataWeave transform for response mapping.
18. IBM App Connect
• Feature/Setting: Flow triggers on message queue; HTTP node for UIDAI API; Evaluate node for workflow branching.
19. UiPath
• Feature/Setting: Studio workflow invokes HTTP request to UIDAI APIs in attended/unattended bot; OCR/validation steps.
20. Postman
• Feature/Setting: Automated monitor for repeated API requests to UIDAI endpoint; test script validates response.
21. Okta
• Feature/Setting: Identity workflow hooks to Aadhaar verification pre- or post-registration via API Integration.
22. Auth0
• Feature/Setting: Post-registration Hooks invoking Aadhaar authentication API; custom rule to update user status.
23. OutSystems
• Feature/Setting: Logic Flow with REST integration to UIDAI and data exposure to app modules.
Benefits
1. Accelerates customer onboarding with automated, reliable ID checks.
2. Minimizes human error and operational bottlenecks.
3. Reduces identity fraud by real-time cross-check against government records.
4. Maintains regulatory compliance with structured auditable log.
5. Seamlessly integrates with both digital and physical service touchpoints for enhanced user and staff experience.
Customer Onboarding & Verification