Purpose
1.2. Reduce manual effort of campaign creation and delivery by automating segmentation, scheduling, multichannel sending, and real-time adjustment.
1.3. Ensure timely communication of market-specific deals, new arrivals, or flash sales to boost both online and offline foot traffic.
1.4. Enhance the customer relationship experience via tailored message automation, enabling data-driven loyalty and increased customer value.
Trigger Conditions
2.2. Customer-specific triggers: recent purchase, product view, feedback submission, or registration anniversary.
2.3. Event-driven: inventory surplus, new product arrival, holiday/special events, or slow stock movement triggers automated notification.
Platform Variants
• Feature/Setting: Studio Flows, Messaging API. Configure trigger automation to send SMS, e.g., `POST /Messages` using customer segment data.
3.2. SendGrid
• Feature/Setting: Marketing Campaigns API, Automated email triggers. Configure automator to POST to /marketing/emails with dynamic content fields.
3.3. Mailchimp
• Feature/Setting: Customer Journeys, Email Automation API. Automate journey start based on tag or list activity; use `POST /automations/{id}/emails`.
3.4. HubSpot
• Feature/Setting: Workflows automation, Marketing Emails API. Configure automatable on-contact property update event to trigger `POST /marketing/v3/emails/send`.
3.5. Salesforce Marketing Cloud
• Feature/Setting: Journey Builder, Triggered Sends. Set automation on segment update to invoke `triggeredSendDefinition` object.
3.6. Klaviyo
• Feature/Setting: Flows, API-triggered campaigns, using `POST /api/v1/campaigns` with dynamic filtering.
3.7. ActiveCampaign
• Feature/Setting: Automations, Triggers API. Use contact tag, date, or opens/Clicks to automate via `/api/3/automations`.
3.8. Zoho CRM
• Feature/Setting: Workflow Rules, Email/SMS automation through `POST /crm/v2/functions` invoked by criteria.
3.9. Facebook Messenger
• Feature/Setting: Messenger Send API. Automate bot sends with `POST /me/messages` for audience segment or event triggers.
3.10. WhatsApp Business API
• Feature/Setting: Automated Message Templates, `POST /v1/messages` for broadcast or contextual automation.
3.11. Pipedrive
• Feature/Setting: Workflow Automations, Email Integration API with `POST /messages`. Set to automate by activity or deal changes.
3.12. Intercom
• Feature/Setting: Series, Automated Messages API, using `POST /messages` on customer journey events.
3.13. Google Ads Customer Match
• Feature/Setting: Audiences API, automate audience list update and trigger `AdGroupCriterionService` for promo displays.
3.14. Slack
• Feature/Setting: Incoming Webhooks, trigger notifications to user channels via automation at promo event.
3.15. Shopify
• Feature/Setting: Flow app, Automated marketing, `POST /admin/api/{version}/customers/{customer_id}/send_invite.json` for promo and offer flow.
3.16. Viber Business Messages
• Feature/Setting: Business Messages API, automatedly send text to audience, triggered on backend.
3.17. Telegram Bot API
• Feature/Setting: Bot automation for group or direct marketing, `POST /bot{token}/sendMessage` method.
3.18. Airship (Urban Airship)
• Feature/Setting: Automation Composer, push notification API for segmented automated targeting.
3.19. WeChat Official Accounts
• Feature/Setting: Template Messages API, auto-send via `POST /cgi-bin/message/template/send` after eligibility check.
3.20. Constant Contact
• Feature/Setting: Email Campaign Automation, API-triggered sends upon trigger event with `POST /emails`.
3.21. Freshdesk
• Feature/Setting: Automations, email and SMS trigger using `POST /api/v2/automations/triggers`.
3.22. MoEngage
• Feature/Setting: Campaign Automation API, automating personalized push, SMS, or email with `/v1/campaigns/send`.
Benefits
4.2. Enables hyper-personalization at scale through automation, increasing engagement rate by targeting relevant customer sets.
4.3. Automated variant testing and frequency adjustment optimize promotional impact without manual intervention.
4.4. Facilitates always-on, 24/7 marketing automator capability across platforms and languages for Qing Fang Market.
4.5. Integrates easily with upstream analytics for automated performance evaluation and further workflow improvements.