Purpose
1.2. Enhance customer service by obtaining timely and actionable insights.
1.3. Identify product trends, problem areas, and customer preferences in the collectibles sector.
1.4. Automate post-sale communication to drive repeat business and personalized engagement.
1.5. Use feedback data for reputation management and public testimonials.
Trigger Conditions
2.2. Order marked as "fulfilled," "shipped," or "delivered."
2.3. Payment status updated to "paid/completed."
2.4. Specific time delay (e.g., 2 days post-purchase) elapses after transaction.
2.5. Customer contact details available (phone/email/instant messaging).
Platform Variants
• Feature: API to send SMS; configure POST request to /Messages endpoint with recipient phone and custom feedback link.
3.2. SendGrid
• Feature: Send single or batch emails; configure Dynamic Templates with POST to /mail/send API including personalization for feedback links.
3.3. Mailchimp
• Feature: Automated Campaign Triggers; use Customer Journey builder to send post-purchase feedback surveys with merge tags.
3.4. SurveyMonkey
• Feature: API survey collector creation; use POST /collectors/v3 with customer email to generate unique survey links.
3.5. Typeform
• Feature: Create response links via API; use /responses endpoint with pre-filled hidden fields for customer and order details.
3.6. Zendesk
• Feature: Trigger feedback tickets; automation on ticket 'solved' event to send satisfaction survey via API.
3.7. HubSpot
• Feature: Workflow automation; map "deal closed" trigger to send feedback form email via workflow tool.
3.8. Salesforce
• Feature: Process Builder; automate post-sale tasks to send feedback request email or SMS, utilizing email templates or SMS gateways.
3.9. Freshdesk
• Feature: Scenario Automations; trigger feedback emails upon ticket closure using Freshdesk API POST /send_survey_request.
3.10. Google Sheets + Apps Script
• Feature: On new row (sale), email customer using Apps Script's MailApp.sendEmail and custom feedback form link.
3.11. Airtable
• Feature: Automations; On record update (status to 'completed'), send email using Airtable Send Email or Webhook to feedback survey service.
3.12. Facebook Messenger (Meta)
• Feature: Messenger Platform API; send message with quick reply or URL to feedback form using /messages endpoint.
3.13. WhatsApp Business API
• Feature: Send feedback messages via /v1/messages with feedback URL and customer personalization.
3.14. Intercom
• Feature: Outbound Messages; trigger in-app or email feedback with custom templates post-sale using API triggers.
3.15. Shopify
• Feature: Post-purchase automation flow (Flow app or webhooks); trigger email or SMS to customer with feedback request.
3.16. WooCommerce
• Feature: Webhook upon 'order completed'; initiate outbound email with feedback survey link via API.
3.17. Zapier
• Feature: Multi-step Zaps; on sales event, send feedback using Gmail, SMS, or survey apps integration.
3.18. Microsoft Power Automate
• Feature: Flows; order status triggers survey email/push notification using built-in connectors (Outlook, Forms, SMS providers).
3.19. Klaviyo
• Feature: Flows; trigger after placed order, send survey email/SMS using pre-built post-purchase flow.
3.20. Pipedrive
• Feature: Workflow Automation; on deal won, trigger outbound email with survey link using Pipedrive Mail or connected integrations.
Benefits
4.2. Ensures every customer receives a unified, branded feedback request.
4.3. Centralizes feedback data for actionable reporting and customer analytics.
4.4. Enables timely intervention on dissatisfied responses to improve customer retention.
4.5. Facilitates collection of authentic testimonials for marketing in the antiques sector.