Scheduled maintenance reminders to customers

Purpose

1.1. Maintain proactive customer communication by automatically reminding aircraft renters of upcoming, due, or recurring maintenance for specific aircraft.
1.2. Ensure compliance with aviation safety regulations and rental agreement obligations.
1.3. Minimize operational downtime by scheduling maintenance in advance and informing customers early.
1.4. Improve customer satisfaction by providing timely, accurate reminder notifications across preferred channels (email, SMS, apps).
1.5. Increase return rentals and customer loyalty by establishing a professional, organized maintenance management experience.

Trigger Conditions

2.1. Maintenance due date is approaching for a rented aircraft (e.g., within 7, 15, or 30 days).
2.2. Based on aircraft hours flown reaching a maintenance threshold.
2.3. Completion of previous maintenance cycle logged in fleet management software.
2.4. Rental agreement triggers periodic reminders (e.g., every 3 months).
2.5. Manual trigger by fleet manager for exceptional cases.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: SMS messaging API; configure webhook to send message on maintenance triggers.
- Example: Set up programmable SMS with POST call for personalized reminder content.
3.2. SendGrid
- Feature/Setting: Transactional email API; use templates for reminders, schedule delivery via automation.
- Example: Set up API key and dynamic email data with maintenance details.
3.3. Mailgun
- Feature/Setting: Email sending API; create mailing list of renters, trigger via HTTP request.
- Example: Webhook for aircraft ID triggers Mailgun email send.
3.4. Microsoft Outlook 365
- Feature/Setting: Automated email flows via Microsoft Power Automate; recurrence scheduled or trigger via event in Outlook Calendar.
- Example: Rental maintenance event triggers Outlook email reminder.
3.5. Google Calendar
- Feature/Setting: Calendar API; create all-day events with reminders sent by email/push.
- Example: Script adds event for maintenance window, customer is notified.
3.6. Slack
- Feature/Setting: Incoming webhooks; post reminder to private channel for accounts team/client group.
- Example: Automated message posts with due aircraft and next action.
3.7. Microsoft Teams
- Feature/Setting: Teams Bot Framework API; send direct chat notification on maintenance schedules.
- Example: Bot message to user's Teams account with maintenance info.
3.8. WhatsApp Business API
- Feature/Setting: Automated template messages; configure to customer number on maintenance triggers.
- Example: Maintenance reminder template sent via API call.
3.9. Salesforce
- Feature/Setting: Process Builder or Flow; schedule emails/SMS to contacts based on maintenance dates.
- Example: Maintenance workflow triggers reminder to customer record.
3.10. HubSpot
- Feature/Setting: Workflow automation; enroll contacts in reminder sequence based on custom date property.
- Example: Rental contact receives emails 7 and 1 day before maintenance.
3.11. Zoho CRM
- Feature/Setting: Workflow rules; configure actions on date-based conditions.
- Example: Maintenance due property triggers email/SMS.
3.12. Pipedrive
- Feature/Setting: Activity reminders; API to send notifications to contacts.
- Example: Automation creates activity with reminder sent as email.
3.13. Airtable
- Feature/Setting: Scheduled automations; triggers when due date field is reached.
- Example: Script runs, emails sent to record emails.
3.14. OneSignal
- Feature/Setting: Push notification API; send scheduled or triggered in-app messages.
- Example: Aircraft renter app receives push for maintenance.
3.15. ActiveCampaign
- Feature/Setting: Automations; conditions based on custom fields/maintenance date.
- Example: Maintenance reminders email campaign initiates.
3.16. Intercom
- Feature/Setting: Scheduled messages; configure rules for customer segments.
- Example: Reminder message sent to users with rental expiring soon.
3.17. MessageBird
- Feature/Setting: Flow builder for SMS/WhatsApp messaging flows; send scheduled reminders.
- Example: Customer receives WhatsApp message on specific date.
3.18. Klaviyo
- Feature/Setting: Date property-triggered flows for emails/SMS.
- Example: Renter receives a templated email 3 days before maintenance.
3.19. Zendesk
- Feature/Setting: Trigger-based notifications; send ticket updates or reminders via email/SMS.
- Example: Maintenance reminder ticket automatically sent to customer.
3.20. Calendly
- Feature/Setting: Automated follow-up/reminder email after schedule booking.
- Example: Automatically sends reminder for upcoming maintenance session reservation.

Benefits

4.1. Automated reminders reduce manual errors and missed maintenance deadlines.
4.2. Increases customer engagement and trust through regular, proactive contact.
4.3. Streamlines compliance with aviation safety standards and regulatory timelines.
4.4. Supports scalable operations across growing rental fleets.
4.5. Enables multi-channel notification strategies tailored to customer preference.