Guest satisfaction alerts to management

Purpose

1.1. Automate the notification of guest satisfaction issues or incidents to venue management, ensuring real-time escalation of guest complaints, feedback, or exceptional experience reports for immediate corrective action.
1.2. Streamline the monitoring and response to guest satisfaction by automating alerts, preventing service lapses, increasing guest retention, and securing long-term loyalty for dance restaurants.
1.3. Enable continuous improvement in service standards and experience by automatically collecting feedback and notifying appropriate staff.

Trigger Conditions

2.1. Guest submits negative feedback via online form, mobile app, or kiosk.
2.2. Low guest satisfaction score recorded on survey platforms (e.g., NPS < 7, negative reviews).
2.3. Social media post or direct message detected containing complaint keywords.
2.4. Review posted on aggregators (Google, Yelp, TripAdvisor) with rating below threshold.
2.5. Supervisor logs incident or complaint into POS or CRM system.
2.6. Guest text or call to support/concierge with complaint detected via sentiment analysis.
2.7. Regular daily/weekly report reveals negative trend or recurring issue.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: SMS API — Automatically send satisfaction alerts to management mobile phones; configure "Messaging Services" and "Programmable SMS" webhooks for incident triggers.
3.2. SendGrid
• Feature/Setting: Email API — Automated email to management group; configure "Transaction Email" with custom trigger templates.
3.3. Slack
• Feature/Setting: Incoming Webhooks — Automate real-time alerts to dedicated Slack channels; configure webhook URLs and custom alert formatting.
3.4. Microsoft Teams
• Feature/Setting: Connector/Webhook — Automate guest satisfaction notifications to Teams channel; set up "Incoming Webhook Connector" for automated delivery.
3.5. Zendesk
• Feature/Setting: Tickets API — automatically create support tickets for guest issues; pre-configure triggers for new tickets on guest alerts.
3.6. Salesforce Service Cloud
• Feature/Setting: Case Creation API — Automated creation of management case for each alert, mapping guest details and event context.
3.7. HubSpot
• Feature/Setting: Workflows — Automate internal notifications/email driven by feedback form submission; setup trigger criteria for guest sentiment.
3.8. Intercom
• Feature/Setting: Conversations API — Automate escalated messages to internal support; configure webhook endpoints.
3.9. Freshdesk
• Feature/Setting: Ticket API — Automatically generate and assign tickets to managers for each guest alert; configure rule triggers.
3.10. Mailgun
• Feature/Setting: Messages API — Automate batch or individual emails for critical guest satisfaction incidents.
3.11. PagerDuty
• Feature/Setting: Event Orchestration Webhooks — Automated management incident alerts for critical cases, configure thresholds.
3.12. JIRA Service Management
• Feature/Setting: Issue Creation API — Create incident tasks for negative guest feedback and assign to operations team.
3.13. Google Workspace (Gmail)
• Feature/Setting: Gmail API — Send automated escalation emails; configure filters and labels for guest incidents.
3.14. Asana
• Feature/Setting: Tasks API — Automated task creation for management follow-up; customize trigger from feedback events.
3.15. Monday.com
• Feature/Setting: Automations Recipes — Automatically generate and assign guest satisfaction items; select "When feedback submitted, notify manager".
3.16. Notion
• Feature/Setting: API Integration — Automated database updates with guest feedback, and notification pings for management query.
3.17. Facebook Messenger
• Feature/Setting: Webhooks/Send API — Automate guest complaint capture and management alert; set up bot flow for detection and escalation.
3.18. WhatsApp Business API
• Feature/Setting: Message Templates — Automated WhatsApp notification to venue managers on detected negative satisfaction, configure via Business API.
3.19. Google Sheets
• Feature/Setting: Apps Script Triggers — Automatedly update satisfaction records and run scripts to alert management via email or SMS.
3.20. Zapier
• Feature/Setting: Zaps — Multi-platform automation linking guest feedback tools with management communication endpoints.
3.21. Microsoft Power Automate
• Feature/Setting: Automated Flows — Automate data-driven actions and messages on satisfaction events; connect multiple services for escalation.

Benefits

4.1. Automated guest satisfaction alerts ensure real-time management intervention for guest issues.
4.2. Automating the escalation process reduces manual relays and human bottlenecks.
4.3. Increased promptness leads to improved guest retention and reputation; automation boosts recovery rate.
4.4. Management can track automated alert history to identify recurring issues and automate proactive improvements.
4.5. Automatable reporting on satisfaction trends enables continuous feedback loop to operations.
4.6. Automatedly notifies all relevant parties with no risk of missed communication, ensuring accountability.
4.7. Automation provides scalable guest experience operations even as locations or volume increase.