Survey distribution to collect feedback after dining experience

Purpose

1.1. Automate collection of post-dining feedback to enhance customer experience and service quality in Chinese restaurant operations.
1.2. Creates an automated workflow to distribute tailored surveys via preferred channels after a dine-in or takeaway experience.
1.3. Centralizes response aggregation for streamlined analysis and actionable insights specific to the Chinese cuisine segment.
1.4. Supports automation of loyalty programs, complaint tracking, and personalized follow-ups to improve customer retention.

Trigger Conditions

2.1. Automatedly triggered after transaction completion in POS or reservation system.
2.2. Automation can start based on order fulfillment timestamp, payment confirmation, or table bill closure.
2.3. Configurable for unique triggers such as loyalty tier upgrade, first visit, or special occasions.

Platform Variants

3.1. Twilio SMS
• API: Messages/SendMessage
• Automates SMS survey links by configuring webhook post-POS checkout.
3.2. SendGrid
• API: Mail Send
• Automates personalized email survey distribution post-dining.
3.3. Mailchimp
• Feature: Automation Customer Journeys
• Automates follow-up survey emails using event-based triggers from POS exports.
3.4. HubSpot
• API: Workflows – Trigger Survey Email
• Automates survey sending based on CRM updates after dining event.
3.5. SurveyMonkey
• API: Create Collector
• Automates new survey distribution links per customer transaction.
3.6. Google Forms
• Feature: Forms API – Automated Notifications
• Automates sending custom Google Form links to guests' emails or SMS.
3.7. Typeform
• API: Responses Webhooks
• Automates personalized survey links sent post-service with auto-response capture.
3.8. Zendesk
• API: Triggers – Survey Request
• Automates survey invitations sent via customer support tickets after visits.
3.9. Salesforce
• Feature: Process Builder – Email Alert
• Automates survey send-outs based on dining completion record update.
3.10. Intercom
• API: Messages – Outbound Survey
• Automates in-app or SMS survey message after check-in/checkout event.
3.11. Slack
• API: Chat.PostMessage
• Automates internal staff survey notifications to collect real-time guest feedback.
3.12. WhatsApp Business API
• Feature: Automated Messaging
• Automates WhatsApp survey distribution directly to diners’ phones.
3.13. Facebook Messenger
• Feature: Automated Message Triggers
• Automates messenger-based survey links after meal completion.
3.14. Zoho CRM
• Feature: Workflow Rules
• Automates sending survey invitations based on CRM activity post-dining.
3.15. ActiveCampaign
• Feature: Automations – Email/SMS Survey
• Automates timed survey reminders adapting to diner behavior.
3.16. Pabbly Connect
• Feature: Automated Event-Driven Workflows
• Automates multi-channel survey sending via integrated APIs.
3.17. Freshdesk
• Feature: Automations – Customer Satisfaction Survey
• Automates triggering survey emails following support requests or food issue resolution.
3.18. Constant Contact
• Feature: Email Automation
• Automates delivery of tailored survey content after restaurant interaction.
3.19. Microsoft Power Automate
• Feature: Automated Workflows with Forms
• Automates linking POS event data to send out surveys seamlessly.
3.20. Airtable
• Feature: Automations – Email/SMS Survey Integration
• Automates survey invitation sending and tracks responses for analytics.

Benefits

4.1. Automates repetitive survey outreach, saving staff time and standardizing feedback collection.
4.2. Enables automator-driven response aggregation for rapid sentiment analysis.
4.3. Improves CRM and loyalty automation by creating data-driven customer profiles.
4.4. Supports automated decision-making for service improvements.
4.5. Enables rapid automated escalation for negative feedback to management or customer support.
4.6. Automates targeting of happy guests with automated review site invitations, boosting reputation.